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LastPass Password Management Logo
LastPass Password Management Logo
LastPass US LP

LastPass Password Management

Composite Score
8.6 /10
CX Score
8.5 /10
Category
LastPass Password Management
8.6 /10

What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

7% Negative
11% Neutral
82% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Credential Management

88

Password Generator

87

Vault for Each User

87

Work and Personal

86

Multi-Factor Authentication (MFA)

86

Encryption and Decryption

86

Autosave and Autofill

86

Access From Multiple Devices

85

Credential Rotation

84

Team Management

84

End User Self Serve

83

Vendor Capability Ratings

Average 80

Business Value Created

84

Breadth of Features

82

Usability and Intuitiveness

82

Quality of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Ease of Data Integration

81

Vendor Support

80

Availability and Quality of Training

78

Ease of Customization

77

Product Strategy and Rate of Improvement

77

LastPass Password Management Reviews

MOHAMMAD N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Easy to use, cost effective, time saving, secure

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

Secure and easy to manage.

What is your favorite aspect of this product?

Security & user credibility

What do you dislike most about this product?

Nothing, It offers what it says.

What recommendations would you give to someone considering this product?

Go for it even if you are a single user.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Role: Student Academic
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2021

Easy to use and multi-platform, but a bit pricey

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Helps Innovate

Mario K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Never forget another password.

Likeliness to Recommend

4 /10

What differentiates LastPass Password Management from other similar products?

With an infinite amount of new services and sites created every day, it's easy to find the internet cluttered with passwords. Protect your family members' digital identity with only one secure place. LastPass remembers all your passwords for you so that you don't have to save them in various browser or app windows. Now you can get back to surfing happily instead of being constantly interrupted by 'do you want me to remember this?' LastPass is like a personal assistant to your passwords. Store them all in one place and use strong, unique passwords for every account - that's LastPass' jam.

What is your favorite aspect of this product?

I think that the thing I like most about this product is that it's easy to use. It's also secure which is great because I have some really important passwords on there. I also love the fact that I can use it on all my devices!

What do you dislike most about this product?

I really dislike the new Firefox extension. It doesn't work well on my Windows machine and it's difficult to manage a shared computer account with LastPass.

What recommendations would you give to someone considering this product?

Some recommendations I would give to someone considering using LastPass are: - Encrypt your passwords and only remember the password for your master account. Share this only with trusted people, but never use it on public computers. - Do not use the same password for all accounts. - Use multi-factor authentication whenever possible. - Don't use LastPass to access anything that could be considered personal or sensitive.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Cons

  • Less Efficient Service
  • Less Effective Service
  • Wastes Time

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