What is LastPass?
LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
91 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LastPass?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Credential Management
Password Generator
Encryption and Decryption
Work and Personal
Vault for Each User
Multi-Factor Authentication (MFA)
Autosave and Autofill
Access From Multiple Devices
Credential Rotation
Team Management
End User Self Serve
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
LastPass Reviews
Alex C.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2022
Strong Password Management
Likeliness to Recommend
What differentiates LastPass from other similar products?
LastPass has been an invaluable tool for our firm, allowing me to share and distribute hundreds of passwords throughout our staff in minutes. With LastPass, I can safely distribute these credentials to my staff. With the help of multifactor authentication and other measures, businesses can safely store and distribute passwords. Also, it's pretty easy to use.
What is your favorite aspect of this product?
It strengthened our organization's cyber defenses. It joyfully creates unique, safe passwords for me, preventing me from reusing the same one, and it stores and shares passwords securely with my family and coworkers in different contexts. LastPass came to my rescue in the woods, on the lake, and in the air. Its seamless nature makes all of my gadgets get updates.
What do you dislike most about this product?
LastPass requires users to install a browser extension before accessing the password manager's features. Developers have made it so LastPass may be the default password manager, although it isn't as smooth as a native solution. There is a learning curve and a lag in awareness for users who don't grasp the security benefits of password managers.
What recommendations would you give to someone considering this product?
We're putting an end to password reuse by giving our staff the ability to develop solid and system-specific passwords and keep them securely stored in LastPass. Rather than writing passwords on pieces of paper, which you might then lose, you can use this system instead. Password management gets absurdly simple with this setup. I will recommend this.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Diego Q.
- Role: Sales Marketing
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jul 2022
I would use no other solution
Likeliness to Recommend
What differentiates LastPass from other similar products?
simple and seamless implementation, with both personal and enterprise solutions
What is your favorite aspect of this product?
2FA and multiple device integration
What do you dislike most about this product?
some sites/apps don't allow autofill and they haven't come up with a solution
What recommendations would you give to someone considering this product?
is a must for teams and personal use
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Kara P.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2022
A Powerful Password Management System
Likeliness to Recommend
What differentiates LastPass from other similar products?
I have used a lot of different password managers throughout the years, but my current favorite is LastPass. I use LastPass regularly because of their business strategy. When I absolutely must have shared credentials, this strategy is ideal. It's simple to set up, and my team members only have access to the needed features.
What is your favorite aspect of this product?
The most excellent aspect of using LastPass is not having to remember a single password for any of your many accounts. They facilitate both my business and personal life with LastPass. The app works on several operating systems. That I can access my password safely from any device with an internet connection is a huge plus. I can use LastPass on any platform, and it will synchronize my data across all of my devices.
What do you dislike most about this product?
The only significant drawback I can think of is that, sure, if someone hacked LastPass, they would sell my passwords and other sensitive data to the highest bidder. It is to be expected, and I think it's well worth it for the benefits gained. They readily circumvented the password sharing feature, which is the feature I dislike the most.
What recommendations would you give to someone considering this product?
It is excellent for avoiding inconsistencies, facilitating password sharing between employees, and ensuring the smooth operation of all business accounts and gadgets. LastPass meets all of my complicated requirements for access storage while sparing me a ton of cash compared to the bespoke solution I had previously developed. Recommended.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Efficient Service