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What is LastPass?
LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.
Company Details
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Get AssistanceLastPass Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
91 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LastPass?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Credential Management
Password Generator
Encryption and Decryption
Work and Personal
Vault for Each User
Multi-Factor Authentication (MFA)
Autosave and Autofill
Access From Multiple Devices
Credential Rotation
Team Management
End User Self Serve
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
LastPass Reviews
Alexandre L.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2022
Easy to use, free version is great
Likeliness to Recommend
What differentiates LastPass from other similar products?
web based interface, user friendly
What is your favorite aspect of this product?
autologing featured + high security protection
What do you dislike most about this product?
absolutely need an internet connection to work
What recommendations would you give to someone considering this product?
go get it, its worth it
Pros
- Enables Productivity
- Friendly Negotiation
- Security Protects
- Continually Improving Product
Cons
- Vendor Friendly Policies
Belinda J.
- Role: Sales Marketing
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Jun 2022
It saves, our time money, and extra effort
Likeliness to Recommend
What differentiates LastPass from other similar products?
It's my first time using a tool, and I haven't used any others. However, before buying it, I did a tonne of research on the features of various tools, and that's how I learned that it was a secure and quick way to manage passwords. I'm happy to see that they fulfilled their promises.
What is your favorite aspect of this product?
Make reality that our staff is not losing time on forgotten passwords, password resets, and being locked out. Provides a method for securely storing enterprise IT credentials, preventing employees from writing passwords on paper or emailing them, and avoiding risks. It offers a handy, straightforward, and secure way to manage and auto-fill credentials into numerous websites and applications. This enables extra resources to access sensitive credentials if required without disclosing the password to the users.
What do you dislike most about this product?
I wish you could change more details in the fast add screen and It might be difficult to get password updates to function. Lastly, the UI of the tool needs some improvements but I think what we need for our work gives more to us.
What recommendations would you give to someone considering this product?
Forget the password? Every time you need to reset your password, how much time does it waste? If so, and you're also looking for the quickest, safest way to store your passwords, we highly recommend LastPass. Since I also find it to be quite helpful during the entire journey, I am confident that you won't regret your choice once you purchase it.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Effective Service
- Role: Information Technology
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Jun 2022
Really good integration with other applications
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Saves Time
- Performance Enhancing
Cons
- Vendor's Interest First
- Less Inspiring
- Less Generous
