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What is LastPass?
LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
91 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LastPass?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Credential Management
Password Generator
Encryption and Decryption
Work and Personal
Vault for Each User
Multi-Factor Authentication (MFA)
Autosave and Autofill
Access From Multiple Devices
Credential Rotation
Team Management
End User Self Serve
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
LastPass Reviews
Amanda A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2022
Easy to use pass.
Likeliness to Recommend
What differentiates LastPass from other similar products?
With LastPass, you don't have to worry about remembering multiple passwords for different websites. This has been especially useful for employees who tend to use the same password for a variety of different accounts. Cybersecurity has been bolstered as a result This software is extremely useful to me because my employees can avoid having their passwords written down on paper due to the number of passwords, which increases the security of my company. I purchased a license for my company.
What is your favorite aspect of this product?
I have five email accounts, three for work and two for personal use, and I only need to remember one password. With multiple social media accounts linked to them. We only use this one at work, and I use a few others for my own convenience. My favorite feature is the fact that passwords can be sent to others without revealing their contents. As long as they know the password, they'll be able to log into the system with it. a mobile application is readily available for your mobile device.
What do you dislike most about this product?
Some websites' auto-fill features don't always work as expected. When attempting to fill out the form, it's either blocked by another button on your site or the passwords aren't correctly filled in by the auto-fill feature.
What recommendations would you give to someone considering this product?
Make use of groups to control access to shared folders and make them available to everyone in your organization. Password sharing is now ridiculously simple to manage. Make certain that your evaluation users have both the application and the browser plug-ins installed before allowing them to continue. The browser add-ons are a lifesaver. Consider the cost of implementation and the expected ongoing costs of LastPass before making a final decision. As a result of the oversupply of goods available,
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
Matthew A.
- Role: C-Level
- Industry: Utilities
- Involvement: Business Leader or Manager
Submitted May 2022
Likeliness to Recommend
What differentiates LastPass from other similar products?
it differentiates with its security and the integrations with browsers as well as other software.
What recommendations would you give to someone considering this product?
You only have to remember one password from the day you start using lastpass. That is fantastic!
Pros
- Effective Service
- Helps Innovate
- Reliable
- Performance Enhancing
Freya Rose P.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2022
Too hard to use
Likeliness to Recommend
What differentiates LastPass from other similar products?
Strong security
What is your favorite aspect of this product?
security and reliability
What do you dislike most about this product?
Ease of use
What recommendations would you give to someone considering this product?
Try 1Password
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
