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Litmus Logo Award Winner Product Badge
Litmus Logo Award Winner Product Badge
LITMUS LLC

Litmus

Composite Score
8.4 /10
CX Score
8.8 /10
Category
Litmus
8.4 /10

What is Litmus?

Litmus is the all-in-one, easy-to-use set of solutions your team needs to create emails that convert and get more from your marketing. Backed by Spectrum Equity, the new, redesigned Litmus makes it easier than ever for teams to quickly organize, build, test, and review emails in one centralized application, streamlining the production process and improving visibility and collaboration.

Company Details


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Awards & Recognition

Litmus won the following awards in the Email Marketing category

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Litmus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Litmus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

100 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Litmus?

0% Negative
1% Neutral
99% Positive

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Effective Service

Feature Ratings

Average 88

Segmentation

91

Email Templates

89

Campaign Management

89

Email Delivery

89

Mobile Optimized

89

Sales Intelligence & Conversion Rates

89

Surveys and Polling

89

Content Authoring

88

Auto-Responders

88

Basic Reporting and Analytics

87

A/B Testing

87

Vendor Capability Ratings

Average 87

Business Value Created

92

Availability and Quality of Training

91

Quality of Features

89

Ease of Customization

88

Breadth of Features

88

Ease of Data Integration

87

Ease of IT Administration

87

Ease of Implementation

86

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

85

Vendor Support

84

Litmus Reviews

Milca Stefenia B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Litmus- Unique email marketing testing platform

Likeliness to Recommend

8 /10

What differentiates Litmus from other similar products?

We can easily and quickly share tests and results with others. It is the best email-specific editor in the industry. It confirms that our email meets accessibility standards. We can test email across multiple email client browsers and devices. We can manage people accounts and improve marketing.

What is your favorite aspect of this product?

We can preview email campaigns across 40 email clients and devices through the spam testing future of litmus it only generates a span core it also gives actionable advice on how we can improve delivery rates. Litmus provides cross-browser page testing so you can see now where you are else appearing in popular browsers.

What do you dislike most about this product?

The search option is not available on every screen. Their customer support is good but does not always have solutions to our problems. We cannot look at the analytics by the ID in the analytics tag. We will face difficulties to find support documentation using the search bar which is frustrating. It is difficult to search for clients from other organizations.

What recommendations would you give to someone considering this product?

Our internal and external teams can communicate clearly on proofing of email campaigns with the help of Litmus. According to my recommendation Litmus is the best suit to manage edits and revisions and we have unlimited sharing capability for review. It is the best tool in the situation where the email tool of the company lacks reviews.

Pros

  • Saves Time
  • Helps Innovate
  • Reliable
  • Enables Productivity

Ruby C.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Helping hand in email marketing for all

Likeliness to Recommend

8 /10

What differentiates Litmus from other similar products?

Litmus is one of those platform that are dedicated to one feature and works well for that one. As we say jack of all trade is master of none. This one completely fits here or I should say that in our company. In our marketing department we were using a software that was for email marketing but also gave us other marketing features but due to lots of complications in user interface and other features as well we had to switch, but for a good thing.

What is your favorite aspect of this product?

See, in our department email marketing plays a very important role. Half of our marketing totally depends on email marketing and we wanted best software. Litmus is the master in this filed, we can create emails for masses, automations, and customized one as well as plenty of email templates are available on the platform. The analytics feature helps us to look into our own mistakes work on them for the next time.

What do you dislike most about this product?

We were afraid of switching to another platform because our first experience was not very well and while deciding which one to choose next we had a hard time because unlike other platform there was no free trial option here and were stuck. They should introduce a minimal but free version so that people can make a decision easily.

What recommendations would you give to someone considering this product?

When you are choosing a platform for your everyday usage and that too where, whole marketing relies on it you need some certainty and I assure you from our experience of using it for over 2 years now, it is worth it. If you are looking for a good and whole platform completely and solely dedicated to email marketing you should try this one.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Charlotte Russell D.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Litmus great customer support!

Likeliness to Recommend

9 /10

What differentiates Litmus from other similar products?

Litmus is the all-in-one email marketing platform that provide us the tools and solutions to our team that helps them to create effective email campaign that convert. I helps us to empower our team to create on-brand, error free email campaigns anytime. There is no coding needed for litmus marketing platform.

What is your favorite aspect of this product?

Its great aspect is that we can click on any part o the email or highlight them a passage o copy and leave comment. This makes amend process really easy as it saves us from wasting our time on describing what is to be changed over email. I like that I can share the email proof and tag different approvers with ease which then sends an email reminder too. I also like that the email creator can sort emails into folders so that we can see which emails are part of which campaigns easily.

What do you dislike most about this product?

It would be great to be able to have search function for the emails that have been sent to approve so that we can go back to see them at later required date in case new update is needed to be made. Benefits:

What recommendations would you give to someone considering this product?

Litmus is the all-in-one email marketing platform that provide us the tools and solutions to our team that helps them to create effective email campaign that convert. I helps us to empower our team to create on-brand, error free email campaigns anytime. There is no coding needed for litmus marketing platform. To be honest simply, I couldn't do email development without Litmus.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Saves Time

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