What is LiveAgent?
LiveAgent is help desk software which helps you to increase satisfaction, profits and reduce time you spend on email Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Some of the main help desk features include: Automation, SLA, Ticketing, POP3 accounts, Email piping, Departments, Priorities, Statuses, Tags, Rules, Ticket Routing, Canned/Predefined messages, Macros & many more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveAgent?
Pros
- Reliable
- Enables Productivity
- Client's Interest First
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multiple File Type Support
Workflow and Approval Management
Role-Based Access
Bulk Actions
Cataloging
Social Features
API Integration
Rich Text Editor
Intelligent Search
Version Control
Multi-Language Support
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Ease of Implementation
Vendor Support
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
LiveAgent Reviews
zein q.
- Role: Sales Marketing
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Jul 2024
It helps us capture and motivate customers.
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
LiveAgent is amazingly complete. Easy to set up and easy to integrate with social media pages or communication systems. LiveAgent reports are amazing and comprehensive and contain details that show the speed of response and customer rating of the level of service.
What is your favorite aspect of this product?
LiveAgent provides speed in capturing interested customers and starting to ask them questions to enable them to reach the expected benefit. I love how it enables the customer to create a ticket easily, as LiveAgent works to display it directly on the main dashboard of the responsible member. I love how ticket notifications arrive quickly and how you can clarify from the cumulative record about the number of tickets received and the number of closed or suspended tickets.
What do you dislike most about this product?
There is no room for worry with LiveAgent, as its ability to capture customers from our pages and its speed in creating and referring tickets is worthy of appreciation.
What recommendations would you give to someone considering this product?
LiveAgent has contributed to creating an effective system for capturing interested customers on our pages, as well as existing customers to reach us easily, and it has also helped us measure customer satisfaction and understand their needs transparently.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Zoryel M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Affordable Solution with Room for Improvement
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
competitive pricing
What is your favorite aspect of this product?
I like the audit logs and reporting features
What do you dislike most about this product?
I dont like that it computes the not rated ticket of the overall rating score of the agents. we had to manually compute positive vs negative ratings. Also sometimes there are bugs (showing active agents are adding to the chat slots but the agent is already offline, etc)
What recommendations would you give to someone considering this product?
If you're looking for a platform close to zendesk, this one is for you. Price is reasonable
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Christian R.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2024
Great way to reach your onsite audience.
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
Like the KB and LiveChat combo
What is your favorite aspect of this product?
Misty the LiveChat on websites is great.
What do you dislike most about this product?
Having to log in every couple of weeks to keep the account live.
What recommendations would you give to someone considering this product?
Give it a shot. Does what it is supposed to do.
Pros
- Trustworthy
- Fair
- Helps Innovate
- Continually Improving Product
