What is LiveAgent?
LiveAgent is help desk software which helps you to increase satisfaction, profits and reduce time you spend on email Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Some of the main help desk features include: Automation, SLA, Ticketing, POP3 accounts, Email piping, Departments, Priorities, Statuses, Tags, Rules, Ticket Routing, Canned/Predefined messages, Macros & many more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveAgent?
Pros
- Reliable
- Enables Productivity
- Generous Negotitation
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multiple File Type Support
Workflow and Approval Management
Role-Based Access
Cataloging
Bulk Actions
Social Features
API Integration
Rich Text Editor
Intelligent Search
Version Control
Multi-Language Support
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Ease of Implementation
Vendor Support
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
LiveAgent Reviews
gunda s.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Best Live support and self support
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
Other Support software's usually asks lot of questions to reach customer support but Live agent tracks your level of problem and if it is complex it helps by providing immediate live support .
What is your favorite aspect of this product?
It helps to provide live support so quickly and there knowledge base helps to solve the complex problems by ourselves.
What do you dislike most about this product?
At times it is difficult to get live support when it is out of business hours based on our region and also providing offline guide or support will really helpful.
What recommendations would you give to someone considering this product?
Live agent enables great customer interaction with live support and it provides services in many channels which helps customer to connect in any way that they are comfortable with.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
Mattaparthi r.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Fantastic live support with equally knowledgeable
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
It Provides solutions for most frequent questions in its knowledge base which helps us to self support for the problem and we can also connect with the live support if still the problem didn't solved.
What is your favorite aspect of this product?
As it available in multi languages with multiple message channels where we can easily contact support from any kind of this channels and we can resolve the problem quickly.
What do you dislike most about this product?
Sometimes when we integrate live agent with our applications even though we don't use certain features it will be priced .
What recommendations would you give to someone considering this product?
It has a powerful capability of providing support and using its adaptable knowledge base and live support we can solve the problem quickly and easily. So choosing live agent for your organizational needs will improve your productivity faster.
Pros
- Enables Productivity
- Efficient Service
- Inspires Innovation
- Caring
Saskia M.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Aug 2023
Most important resource for helping our customers
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
In general we've had a great time with LiveAgent. The wide feature set and integration with our other systems has allowed us to provide significantly more efficient client service. We have observed an increase in customer satisfaction since using LiveAgent, and we would recommend it to anybody looking for a user-friendly and comprehensive chat solution.
What is your favorite aspect of this product?
LiveAgent provides a full set of features to help you manage your website's live chat services. Favorite features include pinpointing the user's physical position and automatically inviting them to chat while they explore your site in real time.
What do you dislike most about this product?
We need additional customization choices for the Knowledge Base and the various conversation windows. It would be great if I could also purchase ticket filters online. But it's nothing big.
What recommendations would you give to someone considering this product?
LiveAgent may be easily integrated into your business in order to facilitate client communication with your support staff. Your support staff will have no trouble using the platform to provide excellent customer service.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Respectful
