What is LiveChat HelpDesk?
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
96 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agent Scripting
Multi Channel Support
Analytics and Reporting
Mobile Customer Care
Agent Collaboration
Customer Community Management
Intelligent Search
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Breadth of Features
Ease of Implementation
Ease of Customization
Ease of IT Administration
LiveChat HelpDesk Reviews
Rimsha K.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Livechat is key to customer engagement.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Multi-channel Support. Livechat makes it convenient for customers to reach out to us across a variety of mediums aside our website and mobile application. This includes through social media accounts , and messenger platforms like Apple messages and Whatsapp.
What is your favorite aspect of this product?
This has to be the broad nature of Livechat integration with other products I use on a regular at work. Thanks to Livechat integrations , we are engaging customers better by providing more mediums through which they can communicate with our support department.
What do you dislike most about this product?
It will be nice to see chat tabs automatically close , after a chat is ended. While this does create a bit of confusion, it does not really affect quality of overall experience.
What recommendations would you give to someone considering this product?
Is there a better alternative to Livechat out there? I greatly doubt.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sandra A.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2022
Livechat delights us and delights our customers.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
We have of recent started relying on Livechats integration with WhatsApp and Snapcall to initiate video conference calls with visitors communicating with us in the customer service department. Asides Livechat, I haven’t encountered another helpdesk solution with the capability of this.
What is your favorite aspect of this product?
For some reason, I just realized that Livechat integrates with almost all of the software programs I use in my office. We have heavily relied on this integrations to broaden the scope of what we are able to achieve using Livechat.
What do you dislike most about this product?
Livechat is a perfect ten for me, it doesn’t come short for me in any way.
What recommendations would you give to someone considering this product?
As far as my own personal work experience is concerned, I think Livechat is the software program most suited for engaging with customers, with the end goal of addressing whatever concerns they have.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Bridget H.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Livechat provides us with possibilities.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Livechat differentiates itself from similar products , courtesy of its vast capabilities. Asides from its default features, Livechat provides numerous other possibilities to us in the marketing department via integration with third party software programs.
What is your favorite aspect of this product?
Smooth integration with third party applications we use in my workplace, is what I find most cherishing about Livechat. We have relied on Livechat integrations to achieve more possibilities when engaging customers , such as increasing our newsletter subscriber list, and even for video based communications with our customers using Livechats integration with Zoom.
What do you dislike most about this product?
Livechat can do better in the aspect of advanced analytical data about customers we communicate with ,via the platform . At the moment, Livechat only provides trivial analytical data.
What recommendations would you give to someone considering this product?
From my experience, I recommend Livechat.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
