What is LiveChat HelpDesk?
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
Company Details
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Get AssistanceLiveChat HelpDesk Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
96 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agent Scripting
Multi Channel Support
Analytics and Reporting
Mobile Customer Care
Agent Collaboration
Customer Community Management
Intelligent Search
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Breadth of Features
Ease of Implementation
Ease of Customization
Ease of IT Administration
LiveChat HelpDesk Reviews
Meet D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
Great platform for solution
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
It is backed up by excellent customer support, with a dedicated team available to assist users with any issues or questions they may have that is the point that differentiates.
What is your favorite aspect of this product?
One favorite aspect is the customer support is excellent and interface is user friendly
What do you dislike most about this product?
As of now everything seems to be okay i do not have anything to dislike
What recommendations would you give to someone considering this product?
Only one thing just go for it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Bolatito T.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2024
Reliable for staying in touch with customers.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Obviously the ease of use and the number of channels which Livechat integrates with, is what I believe sets it apart from its peers and it is the major reason why the marketing department in my company has stuck with it.
What is your favorite aspect of this product?
Perhaps as a result of my job role, I am most impressed with the quality of data that Livechat provides , in terms of providing detailed reports and analytics about how customers interact with our customer service teams via the company product website , social media account and messenger platforms like WhatsApp and Telegram. The above ensures the analytics team in my company is able to identify trends in our marketing/ customer service communications and interactions with customers and sales prospects.
What do you dislike most about this product?
In my opinion, Livechat is a perfect software in terms of meeting the expectations and business needs of my company, as far as real time customer facing communication is concerned.
What recommendations would you give to someone considering this product?
For teams looking at improving their inbound sales, Livechat is a good first step to making that happen.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Anita O.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2024
Livechat will always be my first choice.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
The quality and breadth of features is the differentiating factor between Livechat and every similar product that we've trialled within my company. Livechat provides unique features which have sometimes exceeded our needs, for the most part and no other helpdesk platform that I know of at the present time , can match that.
What is your favorite aspect of this product?
Livechat's multi-channel capabilities has satisfied me the most as a user. In the past , an helpdesk tool would only cater for communication between website visitors and an organizations sales or customer support team. However , Livechat has made it possible for even customers on our social media pages to communicate with the sales team, without even stepping foot on our website.
What do you dislike most about this product?
For the better part of the last three years that we've used Livechat, we have not found the software lagging in any area, rather it's been about looking at how we can make use of every of its feature. At the present time, we still haven't been able to do this. So, I can just say that my team's experiences with Livechat has been satisfactorily good.
What recommendations would you give to someone considering this product?
For teams seeking a chat based medium to communicate with customers across multiple sales channels, Livechat is the way to go, in my opinion.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
