What is LiveChat HelpDesk?
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
96 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agent Scripting
Multi Channel Support
Analytics and Reporting
Mobile Customer Care
Agent Collaboration
Customer Community Management
Intelligent Search
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Breadth of Features
Ease of Implementation
Ease of Customization
Ease of IT Administration
LiveChat HelpDesk Reviews
Mathias S.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Mar 2022
Livechat is unrivalled.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Livechats integration abilities is unrivalled by any other helpdesk platform. Despite being a fantastic platform by default, we have successfully created new use-cases by simply integrating with third party business software solutions.
What is your favorite aspect of this product?
Livechat provides a multi-channel approach to customer engagement. We are not just communicating with customers on the website, but we are successfully initiating conversations on our social media pages and even on third party messenger platforms like WhatsApp.
What do you dislike most about this product?
There is nothing I dislike about Livechat or my experience with it. It is always a perfect ten.
What recommendations would you give to someone considering this product?
When it comes to customer engagement through an helpdesk software , Livechat is unrivalled.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Suzen M.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2022
"The online communication platform to customers"
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
LiveChat is the best application and this platform provides instant access to customer service to our customers it reduces the workload on the customer care team and increases the response and work faster than manually. It provides real-time data and enables automated responses to reduce the load of typing.
What is your favorite aspect of this product?
It enables us to provide real-time responses to customer queries and it is easy for every user whether experienced or novice.
What do you dislike most about this product?
Live chat’s smartphone applications has some issues. Its look should be better and customized.
What recommendations would you give to someone considering this product?
The user interface was very clear to understand by our members so they did not take a lot of time to start using it. This helped us a lot to respond to our customer queries from time to time and this chat saved a lot of our time. This platform really worked well for us. This saved our time from answering common questions every time and automated the responses according to the questions.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Valentina G.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
HelpDesk: Organize our ticketing system quickly
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
In our company technical support works 24 hours a day, so we urgently needed a software that would help us to organize and prioritize the tickets, to give a solution to the requests of our customers. Without a doubt, with HelpDesk we achieved that and much more.
What is your favorite aspect of this product?
It has a chat and instant messaging where we can answer some of our customers' questions immediately. There is also live chat, in case one of the agents is available to respond when requests cannot be solved remotely. I also like the fact that you can group several tickets with the same requests, which makes the work much easier for the agents and technicians. The best thing is that I don't always need to be in the system, as notifications arrive when a ticket arrives, without the need to be inside the program.
What do you dislike most about this product?
It is not a very intuitive system, so it costs a little to get familiar with it, but once you learn it, the work becomes much easier. Some emails arrive in the spam box, which has caused us to put clients on hold and cause discomfort. So we have had to constantly check the spam box to avoid this problem.
What recommendations would you give to someone considering this product?
HelpDesk is one of the most complete software for customer service and ticketing systems. It helps us to be more efficient in responding to customers and providing solutions to their problems, plus the team is more focused on their functions, more organized and we work smarter.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
