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LiveVox Inc

LiveVox

Composite Score
7.6 /10
CX Score
8.0 /10
Category
LiveVox
7.6 /10

What is LiveVox?

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. It seamlessly integrates omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. The battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment.

Company Details


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LiveVox Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

85 Plan to Renew

87 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
100%
Negotiation and Contract:
100%
Conflict Resolution:
100%
Strategy & Innovation:
100%
Service Experience:
100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveVox?

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0% Negative
15% Neutral
85% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Analytics and Reporting

87

Power/Progressive Dialer

87

Predictive Dialer

87

Preview Dialer

87

Interactive Voice Response (IVR) and Call Flow Designer

86

Call Management

85

CRM Integration

85

Campaign Control Management

85

Omnichannel Integration

84

Contact List Management

83

Vendor Capability Ratings

Average 86

Vendor Support

91

Ease of IT Administration

90

Ease of Data Integration

89

Product Strategy and Rate of Improvement

88

Ease of Customization

87

Business Value Created

87

Quality of Features

87

Availability and Quality of Training

86

Breadth of Features

83

Ease of Implementation

80

Usability and Intuitiveness

79

LiveVox Reviews

Aristo G.

  • Role: Finance
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great Customer Service With Chili Piper

Likeliness to Recommend

9 /10

What differentiates LiveVox from other similar products?

LiveVox is better equipped and comes at almost same cost as other competitors.

What is your favorite aspect of this product?

I like the many features of LiveVox It makes integrating Omnichannel communication tools easy The software improves customer experience

What do you dislike most about this product?

Using it is somehow a challenge for new users as it comes with many features

What recommendations would you give to someone considering this product?

For better customer satisfaction and customer care, I recommend LiveVox as it has been great and my experience has been positive.

Pros

  • Continually Improving Product
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Ngariho S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Best Tool For Improving Customer Experience

Likeliness to Recommend

9 /10

What differentiates LiveVox from other similar products?

With LiveVox, we are guaranteed exceptional customer experience which is not the case with other competitors.

What is your favorite aspect of this product?

I like that integration with CRM is easy The software ensures best customer experience It's an affordable and easy to use software

What do you dislike most about this product?

Everything has been great with LiveVox

What recommendations would you give to someone considering this product?

I recommend LiveVox for the best customer experience it guarantees which is the main reason for deploying it. It's very effective

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Githambo K.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

My Experience Using LiveVox

Likeliness to Recommend

9 /10

What differentiates LiveVox from other similar products?

When it comes to customer care and omnichannel communication, LiveVox offers best features. In addition it's affordable and seamless to use

What is your favorite aspect of this product?

I like the ease of customer interactions with LiveVox. It's an affordable business software I like that it's affordable With this software, handling omnichannel communication is easy

What do you dislike most about this product?

Nothing to dislike about LiveVox. It works as expected

What recommendations would you give to someone considering this product?

For best customer Communication, I recommend LiveVox. It's affordable and offers best features

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
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