
What is LiveVox?
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. It seamlessly integrates omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. The battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment.
Company Details
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Get AssistanceLiveVox Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
85 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 100%
- Negotiation and Contract:
- 100%
- Conflict Resolution:
- 100%
- Strategy & Innovation:
- 100%
- Service Experience:
- 100%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveVox?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Power/Progressive Dialer
Predictive Dialer
Preview Dialer
Interactive Voice Response (IVR) and Call Flow Designer
Call Management
CRM Integration
Campaign Control Management
Omnichannel Integration
Contact List Management
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Business Value Created
Quality of Features
Availability and Quality of Training
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
LiveVox Reviews
Aristo G.
- Role: Finance
- Industry: Construction
- Involvement: End User of Application
Submitted Oct 2022
Great Customer Service With Chili Piper
Likeliness to Recommend
What differentiates LiveVox from other similar products?
LiveVox is better equipped and comes at almost same cost as other competitors.
What is your favorite aspect of this product?
I like the many features of LiveVox It makes integrating Omnichannel communication tools easy The software improves customer experience
What do you dislike most about this product?
Using it is somehow a challenge for new users as it comes with many features
What recommendations would you give to someone considering this product?
For better customer satisfaction and customer care, I recommend LiveVox as it has been great and my experience has been positive.
Pros
- Continually Improving Product
- Trustworthy
- Effective Service
- Inspires Innovation
Ngariho S.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
Best Tool For Improving Customer Experience
Likeliness to Recommend
What differentiates LiveVox from other similar products?
With LiveVox, we are guaranteed exceptional customer experience which is not the case with other competitors.
What is your favorite aspect of this product?
I like that integration with CRM is easy The software ensures best customer experience It's an affordable and easy to use software
What do you dislike most about this product?
Everything has been great with LiveVox
What recommendations would you give to someone considering this product?
I recommend LiveVox for the best customer experience it guarantees which is the main reason for deploying it. It's very effective
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Githambo K.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2022
My Experience Using LiveVox
Likeliness to Recommend
What differentiates LiveVox from other similar products?
When it comes to customer care and omnichannel communication, LiveVox offers best features. In addition it's affordable and seamless to use
What is your favorite aspect of this product?
I like the ease of customer interactions with LiveVox. It's an affordable business software I like that it's affordable With this software, handling omnichannel communication is easy
What do you dislike most about this product?
Nothing to dislike about LiveVox. It works as expected
What recommendations would you give to someone considering this product?
For best customer Communication, I recommend LiveVox. It's affordable and offers best features
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity