
What is LiveVox?
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. It seamlessly integrates omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. The battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment.
Company Details
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Get AssistanceLiveVox Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
85 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 100%
- Negotiation and Contract:
- 100%
- Conflict Resolution:
- 100%
- Strategy & Innovation:
- 100%
- Service Experience:
- 100%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveVox?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Power/Progressive Dialer
Predictive Dialer
Preview Dialer
Interactive Voice Response (IVR) and Call Flow Designer
Call Management
CRM Integration
Campaign Control Management
Omnichannel Integration
Contact List Management
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Business Value Created
Quality of Features
Availability and Quality of Training
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
LiveVox Reviews
Warren R.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Apr 2022
A Consisten and innovative Dialer For Your Busines
Likeliness to Recommend
What differentiates LiveVox from other similar products?
What makes Live Vox better than other product is the flexibility that the system offers, you can automate all essential features once you automate a batch import file.
What is your favorite aspect of this product?
I like how LiveVox is very user friendly. All of the controls are at your fingertips. No need to jump from one app to the other. I like that almost all features are configurable by the user which is most helpful for call flows and routing.
What do you dislike most about this product?
The only thing about LiveVox that I dislike is the reporting side. It does not have a lot of reporting options to pull the stats you are looking for.
What recommendations would you give to someone considering this product?
I would recommend this as your auto dialer because it allows the user to Configure the app as you please and with that you will be able to dial more of your inventory using HCI capabilities. This alone will increase your opportunities to reach out to more customers by 30%.
Pros
- Reliable
- Performance Enhancing
- Helps Innovate
- Continually Improving Product
Mark W.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
A High Tech and Capable Auto Dialer
Likeliness to Recommend
What differentiates LiveVox from other similar products?
LiveVox aims at delivering exceptional agent and customer experience. It's a software like no other
What is your favorite aspect of this product?
LiveVox is a great contact centre considering it's many features and capabilities first, it integrates with CRM and other omnichannel communication tools for a better experience
What do you dislike most about this product?
Nothing to really complain about as LiveVox has been working well.
What recommendations would you give to someone considering this product?
When shopping for a contact centre Solution for your business, LiveVox should be in your shortlist. It's affordable and gets the work done by giving agents and customers an exceptional experience
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Efficient Service
Macharia J.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
My Experience With LiveVox
Likeliness to Recommend
What differentiates LiveVox from other similar products?
I think what makes LiveVox special is the easy integration with CRM, communication channels, and WFO capabilities. It's affordable too.
What is your favorite aspect of this product?
The cost of deploying LiveVox is affordable. I like that it offers multiple features for a contact centre of it's kind. Ease of integration with other products makes it desirable The software is very effective as an auto dialer
What do you dislike most about this product?
Using LiveVox effectively require some for of training/introduction
What recommendations would you give to someone considering this product?
If you're shopping around for an auto dialer, I recommend LiveVox. We have used it for long and it's very effective. Offers best features, it easily integrate with other tools, and is affordable too.
Pros
- Helps Innovate
- Trustworthy
- Caring
- Client Friendly Policies