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LogicMonitor

LogicMonitor Platform

Composite Score
8.2 /10
CX Score
8.3 /10
Category
LogicMonitor Platform
8.2 /10

What is LogicMonitor Platform?

Get monitoring up and running quickly with LogicMonitor’s automated SaaS-based platform.

Company Details


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Awards & Recognition

LogicMonitor Platform won the following awards in the Network Monitoring - Enterprise category

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LogicMonitor Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LogicMonitor Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

3
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LogicMonitor Platform?

0% Negative
9% Neutral
91% Positive

Pros

  • Efficient Service
  • Respectful
  • Caring
  • Saves Time

Feature Ratings

Average 84

Traffic Monitoring

86

Operational Dashboard

86

Network Quality of Service

86

Network Performance Management

86

Network Reporting

85

Network Configuration Management

83

Network Environment Monitoring

83

Network Analytics

82

Network Compliance Management

82

Network Mapping

80

Vendor Capability Ratings

Average 85

Vendor Support

88

Ease of IT Administration

88

Quality of Features

88

Usability and Intuitiveness

86

Business Value Created

85

Availability and Quality of Training

84

Ease of Customization

84

Ease of Implementation

83

Breadth of Features

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

79

LogicMonitor Platform Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jun 2021

Easy to use, wide range of monitoring capabilities

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Tom P.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted May 2021

Excellent monitoring platform

Likeliness to Recommend

9 /10

What differentiates LogicMonitor Platform from other similar products?

Ease of implementation, customer support

What is your favorite aspect of this product?

Discovery features

What do you dislike most about this product?

I don't have any dislikes

What recommendations would you give to someone considering this product?

Check out the custom dashboards

Pros

  • Effective Service
  • Generous Negotitation
  • Over Delivered
  • Friendly Negotiation

Doug H.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2021

A bit of a learning curve, but incredibly useful!

Likeliness to Recommend

8 /10

What differentiates LogicMonitor Platform from other similar products?

LogicMonitor has a lot of very well thought-out LogicModules built for monitoring a wide variety of infrastructure devices, with pretty reasonable out-of-the-box alert thresholds. This helps to quickly set up alerts/monitoring with minimal fine-tuning needed.

What is your favorite aspect of this product?

Almost as much customization possibilities as you could ever want, especially for a SaaS product.

What do you dislike most about this product?

Some of the features and usage are not always totally user-intuitive, so it takes a little bit of effort to really be able to utilize LogicMonitor to its full potential.

What recommendations would you give to someone considering this product?

Look into all of the different infrastructure resources that can be monitored using LogicMonitor.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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