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LogicMonitor

LogicMonitor Platform

Composite Score
8.2 /10
CX Score
8.3 /10
Category
LogicMonitor Platform
8.2 /10

What is LogicMonitor Platform?

Get monitoring up and running quickly with LogicMonitor’s automated SaaS-based platform.

Company Details


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Awards & Recognition

LogicMonitor Platform won the following awards in the Network Monitoring - Enterprise category

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LogicMonitor Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LogicMonitor Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

3
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LogicMonitor Platform?

0% Negative
9% Neutral
91% Positive

Pros

  • Efficient Service
  • Respectful
  • Caring
  • Saves Time

Feature Ratings

Average 84

Traffic Monitoring

86

Operational Dashboard

86

Network Quality of Service

86

Network Performance Management

86

Network Reporting

85

Network Configuration Management

83

Network Environment Monitoring

83

Network Analytics

82

Network Compliance Management

82

Network Mapping

80

Vendor Capability Ratings

Average 85

Vendor Support

88

Ease of IT Administration

88

Quality of Features

88

Usability and Intuitiveness

86

Business Value Created

85

Availability and Quality of Training

84

Ease of Customization

84

Ease of Implementation

83

Breadth of Features

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

79

LogicMonitor Platform Reviews

Arafat R A.

  • Role: Consultant
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Fantastic product! & does not disappoint

Likeliness to Recommend

10 /10

What differentiates LogicMonitor Platform from other similar products?

Easy to use. Customisable. Agentless

What is your favorite aspect of this product?

Agentless

What do you dislike most about this product?

SNMP Trap monitoring. there are other ways to monitor them better within LogicMonitor using a Scripted LogicModule

What recommendations would you give to someone considering this product?

LogicMonitor is an agent less SaaS based monitoring tool that covers majority of the technologies out there straight out of the box and if you fide something that is not covered out of the box you can create one easily.

Pros

  • Trustworthy
  • Fair
  • Security Protects
  • Helps Innovate

Bjoern F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Great Monitoring Platform, but price is increasing

Likeliness to Recommend

8 /10

What differentiates LogicMonitor Platform from other similar products?

Ease of use, installation and customization. Lots of add-ons available for enterprise deployments

What is your favorite aspect of this product?

reliable monitoring and alerting, great support when needed

What do you dislike most about this product?

prices are constantly going up since new ownership, lack of focus on SMB, but more on large clients that need tons of features missing data sources for critical infrastructure and long time to get something implemented

What recommendations would you give to someone considering this product?

it's a great platform, but look out for cost and extra charges for add-on features if not deployed at large scale, the cost / benefit ratio can be pretty bad

Pros

  • Reliable
  • Performance Enhancing
  • Effective Service
  • Respectful

Cons

  • Less Generous
  • Vendor's Interest First
  • Under Delivered

Matthew F.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Wonderful Software that has helped business

Likeliness to Recommend

9 /10

What differentiates LogicMonitor Platform from other similar products?

Coming from another provider, their support and onboarding is top notch, their product gives us much more visibility into our network than we had before.

What is your favorite aspect of this product?

I like the Network configuration backup feature and the ability for me to write custom checks and leverage the API.

What do you dislike most about this product?

Integrations with a helpdesk could be more streamlined.

What recommendations would you give to someone considering this product?

I would definitely look at the value you can attain by using the product given its cost, it is a wonderful product and can do a lot.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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