What is LogicMonitor Platform?
Get monitoring up and running quickly with LogicMonitor’s automated SaaS-based platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
3
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LogicMonitor Platform?
Pros
- Efficient Service
- Respectful
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Traffic Monitoring
Operational Dashboard
Network Quality of Service
Network Performance Management
Network Reporting
Network Configuration Management
Network Environment Monitoring
Network Analytics
Network Compliance Management
Network Mapping
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Ease of Customization
Ease of Implementation
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
LogicMonitor Platform Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2021
The best monitoring solution we are aware of.
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Saves Time
William G.
- Role: C-Level
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
LM - Competitive, Comprehensive, and Creative
Likeliness to Recommend
What differentiates LogicMonitor Platform from other similar products?
One big difference is that it is able to handle both Cloud and Onprem environments. It has grown in features and stability since we first acquired it while other products are stagnant or much slower to develop. The price point at the time for Logic Monitor was very competitive that may have changed due to additional features that we have enabled that they charge for. It has a comprehensive view of all of our infrastructure sans a really good automated mapping feature. It is an excellent tool which is very intuitive and easy to implement, configure and use and automate adding new systems as they appear in the environment.
What is your favorite aspect of this product?
The ability to customize monitoring or add new types of monitoring via data sources. There is a large user base in LM exchange that present you with opportunities to enable unique monitoring without the time of development.
What do you dislike most about this product?
Currently, I am surprised that Logic Monitor uses Jira internally but doesn't have an integration to support Jira. Its clunky in trying to make it work with triggering tickets from alerts and due to different alert levels and alert rule mechanism it doesnt track the ticket handling properly in Jira. Also a bit annoyed with a movement toward a solar winds type of pricing where you get knocked for every feature you want. I get it but being an older customer and seeing new features develop and want to try them out and having another price tag thrown down can be painful.
What recommendations would you give to someone considering this product?
Run a good comparison to the other products in the market. Does it have the features you are looking for at the price you want. It does many things well and they are continuing to improve but there is going to be a cost increase due to that improvement. Do you choose one that is developing slower, has the features you want and a more stable pricing over the long term. Once you get in a relationship with a vendor like Logic Monitor, its hard to get out because the migration is time consuming.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Continually Improving Product
Cons
- Charges for Enhancements
- Leverages Incumbent Status
Michael J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
Do yourself a favor and use LogicMonitor!
Likeliness to Recommend
What differentiates LogicMonitor Platform from other similar products?
Ease of customization and the support from the vendor are the 2 biggest differentiation factors for me!
What is your favorite aspect of this product?
I love how easy it is to deploy in a network and start monitoring. The API is also fantastic and feature-rich.
What do you dislike most about this product?
Sometimes its easy to make mistakes that can affect a lot of devices at the same time.
What recommendations would you give to someone considering this product?
Purchase the Pro Support engagement! The LogicMonitor PS team is fantastic and really made the difference during our initial deployment. Their team is extremely knowledgeable, and not just about their own platform.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing