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LogicMonitor

LogicMonitor Platform

Composite Score
8.2 /10
CX Score
8.3 /10
Category
LogicMonitor Platform
8.2 /10

What is LogicMonitor Platform?

Get monitoring up and running quickly with LogicMonitor’s automated SaaS-based platform.

Company Details


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Awards & Recognition

LogicMonitor Platform won the following awards in the Network Monitoring - Enterprise category

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LogicMonitor Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LogicMonitor Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

3
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LogicMonitor Platform?

0% Negative
9% Neutral
91% Positive

Pros

  • Efficient Service
  • Respectful
  • Caring
  • Saves Time

Feature Ratings

Average 84

Traffic Monitoring

86

Operational Dashboard

86

Network Quality of Service

86

Network Performance Management

86

Network Reporting

85

Network Configuration Management

83

Network Environment Monitoring

83

Network Analytics

82

Network Compliance Management

82

Network Mapping

80

Vendor Capability Ratings

Average 85

Vendor Support

88

Ease of IT Administration

88

Quality of Features

88

Usability and Intuitiveness

86

Business Value Created

85

Availability and Quality of Training

84

Ease of Customization

84

Ease of Implementation

83

Breadth of Features

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

79

LogicMonitor Platform Reviews

Caolan M.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Like the design of the platform

Likeliness to Recommend

9 /10

What differentiates LogicMonitor Platform from other similar products?

Through this single tool, we can monitor our complete environment, including servers, networks, and telephony. In addition, we can monitor apps in our environment. The ability to maintain high availability has been extremely beneficial to us. The majority of the required MIBs/OIDs are already part of the native monitoring, allowing us to quickly establish our monitoring space.

What is your favorite aspect of this product?

We primarily used LogicMonitor to monitor our infrastructure's servers, networks, and clusters. The features and designs of LogicMonitor help us with the difficulties we face with our on-premises monitor and alarm system. Furthermore, LogicMonitor provided us with visibility into all of the infrastructure components as well as the elements of alerts.

What do you dislike most about this product?

In terms of net flow, it's severely inadequate, and it's far too little for a mid-sized company. The number of flows per box is insufficient, and the data may be incorrect. The NetFlow report is untrustworthy. Certainly, support isn't ideal. Many issues were not resolved until they were escalated to senior management.

What recommendations would you give to someone considering this product?

If you require a solution that can monitor your infrastructure from anywhere, provides 24/7 online assistance, is highly compatible with most of your hardware, is cost-effective, and is simple to set up and manage, then LogicMonitor is the one who can fulfill your requirements.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Saves Time
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jun 2022

Especially for MSPs, the heavyweight champ

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Silvana G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

The efficient network monitoring platform

Likeliness to Recommend

9 /10

What differentiates LogicMonitor Platform from other similar products?

I appreciate the Logical Monitor interface since it has all of the essential knowledge for monitoring the system and the entire infrastructure. A user-friendly interface with so much required information. From log files to the summaries to the various charts one can construct by gazing at the deeper data, the approach this framework works is the greatest of all the tools I've tested.

What is your favorite aspect of this product?

LogicMonitor is easy to set up in your company and extremely flexible, allowing you to immediately obtain transparency into your ecosystem. Utilizing the best frameworks, we created bespoke displays for different degrees of administration and groups. Their professional help is excellent and prompt.

What do you dislike most about this product?

The cost seems a tad excessive. It can also provide better accessibility to many applications. It might be difficult to enable functionality at times. I didn't enjoy the feature of collecting additional meaningful performance statistics from every one of your networking gear. It keeps track of a variety of indicators for various services, but it might be tough to figure out what each one means.

What recommendations would you give to someone considering this product?

It's a fantastic piece of monitoring technology that's simple to operate. It is not a high-use or agent-based commodity that can be isolated from the outside world. It's excellent for simple surveillance. It can retrieve Active Directory and switch configurations since it uses APIs.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

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