LumApps Customer Reviews 2025

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LumApps

Composite Score

8.6 /10

CX Score

9.0 /10

66 Reviews Write a Review

What is LumApps?

LumApps Social Collaborative Intranet helps companies in all industries improve communications and much more. Lets get in touch! LumApps is the next step in the evolution of the employee intranet. Fully integrated with Microsoft Office 365, as well as G-Suite and other tools, the powerful LumApps Platform lets employees connect and collaborate to create a more efficient and engaged workforce.

Company Details

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Awards & Recognition

LumApps won the following awards in the Digital Workplace category

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2025 Data Quadrant Champion

Latest Award, 2025

8 Top Rated Capabilities

19 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

21 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

20 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

17 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

LumApps Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LumApps.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

Down 2
Since last award

88 Satisfaction of Cost Relative to Value

Down 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

100

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 96%
Conflict Resolution:: 94%
Strategy & Innovation:: 96%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LumApps?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Unique Features
Effective Service

Feature Ratings

Average 86

Employee Directory

Chatbot

Workflow & Approvals

Workplace for Portal

Calendars

Broadcast to TVs

Instant Messaging

File Sharing Collaboration

Mobile App

Discussion Forums

Listings

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Also Featured in...

Employee Communications

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LumApps Reviews

Colleen D.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Great product for enterprise orgs

Likeliness to Recommend

9 /10

What differentiates LumApps from other similar products?

It is able to target and surface information for users based on metadata

What is your favorite aspect of this product?

The flexibility and being able to surface data based on user criteria (location, department, etc)

What do you dislike most about this product?

The backend is not as intuitive as I would have hoped

What recommendations would you give to someone considering this product?

Its a great product with continuous development to it

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Indrajit G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Easy to scale from simple to complex project.

Likeliness to Recommend

9 /10

What differentiates LumApps from other similar products?

Good modern UI and component flexibility to adapt new changes.

What is your favorite aspect of this product?

Easy to learn and implement in project, UI/UX is awesome.

What do you dislike most about this product?

Flexibility of components can be improved.

What recommendations would you give to someone considering this product?

Will help to build product quickly and will increase productivity.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Latest Research

LumApps

What is LumApps?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

LumApps Ratings

88 Likeliness to Recommend

97 Plan to Renew

Down 2 Since last award

88 Satisfaction of Cost Relative to Value

Down 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love LumApps?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Chatbot A personalized conversational interface for answering questions and completing tasks.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Workplace for Portal App which allows Workplace users to join video calls through their Portal device.

Calendars Ability to manage and view employee schedules, and book meetings.

Broadcast to TVs The ability to broadcast your digital workplace to large screen TVs in an office.

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Discussion Forums Users can create posts on a browseable message board. Other users can reply to the posts in an open-discussion conversation thread visible to other users.

Listings A place to list things for sale or swap.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Employee Communications

LumApps Reviews

Colleen D.

Great product for enterprise orgs

Likeliness to Recommend

Pros

Indrajit G.

Easy to scale from simple to complex project.

Likeliness to Recommend

Pros

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Down 2
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Down 1
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Feature Ratings

Employee Directory

Chatbot

Workflow & Approvals

Workplace for Portal

Calendars

Broadcast to TVs

Instant Messaging

File Sharing Collaboration

Mobile App

Discussion Forums

Listings

Vendor Capability Ratings

Quality of Features

Business Value Created

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Ease of IT Administration

Ease of Data Integration