What is Mailchimp?
MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
92 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Mailchimp?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Campaign Management
Basic Reporting and Analytics
Email Templates
Contact Database
Mobile Optimized
A/B Testing
Segmentation
Auto-Responders
SPAM Compliance
Surveys and Polling
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Mailchimp Reviews
Carlos A.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2021
More extensive control of the Email Marketing.
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
MailChimp is a great platform for the creation, distribution and general control of advertising campaigns. I am very happy with the guarantee of work that this platform has provided and the accessibility that it has given me to establish direct contact with each of the clients thanks to the advertising campaigns. One of the things that make the difference between MailChimp and other platforms is that MailChimp offers unlimited storage space for images, which allows all kinds of designs to be inserted in the advertising campaign without any type of limit, while other platforms they place a limit of approximately 2GB.
What is your favorite aspect of this product?
MailChimp has given me a really complete experience which helps me develop all kinds of advertising campaigns in the short and long term. One of the things that I liked the most about MailChimp was: 1.- The Reporting system that MailChimp offers me is quite complete, since it provides reports to explain the click-through rate, open rate and bounce rate. All this data that you collect in the reports helps me understand what forecast my campaigns are in and what kind of success they are having. 2.- I love the way MailChimp is able to integrate with almost any platform. We currently have it linked to the Facebook and Instagram system.
What do you dislike most about this product?
Currently I only have one complaint about MailChimp, however, the complaint I have did not affect my performance or development within this platform so much. The complaint I have about MailChimp is regarding their free trial. The MailChimp free trial does not offer me the ability to create follow-up messages for contacts who access my advertising campaigns, which means that there cannot be a good auto-reply system for my contacts. It is important to note that this has not affected me as much because I have quickly updated my MailChimp plan, however, I think they should optimize this free trial.
What recommendations would you give to someone considering this product?
I would undoubtedly recommend MailChimp to any person or company that is considering implementing it in their work system, because MailChimp offers one of the most comfortable systems that I have known to design all kinds of advertising campaigns. In addition, another reason why I consider MailChimp a good option is because it offers a very complete reporting system, which will help all campaigns to be very well controlled and the data collected can be understood. MailChimp is a very complete platform for Email Marketing, I recommend it.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Tony Y.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2021
easy to use
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
They have a very good service and a good support team. the product itself is easy to use and you can even use it without paying naything
What is your favorite aspect of this product?
it is easy to use and being able to use most features without becoming a paid user is great
What do you dislike most about this product?
that even though you can use most features free but the important features such as branding is not
What recommendations would you give to someone considering this product?
Try it and then upgrade if you feel it helps you
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Gökhan C.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2021
Email marketing Evolves
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
Quick set up with no coding
What is your favorite aspect of this product?
It just doesn't push you to start your first automation, clearly guides you with best practises. good for starters.
What do you dislike most about this product?
Drag and drop designer's UI and usability could be better.
What recommendations would you give to someone considering this product?
helps from many different aspects. you'll definitely see the lift.
Pros
- Continually Improving Product
- Enables Productivity
- Effective Service
- Saves Time
