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Intuit

Mailchimp

Composite Score
8.7 /10
CX Score
8.8 /10
Mailchimp
8.7 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details


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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Performance Enhancing

Feature Ratings

Average 84

Email Delivery

89

Campaign Management

86

Basic Reporting and Analytics

85

Email Templates

84

Contact Database

84

Mobile Optimized

84

Segmentation

83

A/B Testing

83

Auto-Responders

83

SPAM Compliance

83

Surveys and Polling

82

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Ease of Data Integration

82

Quality of Features

82

Ease of Customization

82

Ease of IT Administration

81

Breadth of Features

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Vendor Support

77

Mailchimp Reviews

Karthick R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Great tool with ease of use

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

All-in-One Marketing Platform User-Friendly Interface Generous Free Plan

What is your favorite aspect of this product?

My favorite aspect of Mailchimp is its user-friendly interface and design tools. The drag-and-drop email builder, along with the extensive library of templates, makes it easy for users to create visually appealing emails without needing any coding skills or graphic design experience. This accessibility empowers businesses of all sizes to produce professional-looking campaigns quickly and efficiently.

What do you dislike most about this product?

One aspect of Mailchimp that users often find frustrating is its complex pricing structure. While the free plan is generous, as your contact list grows or if you need access to advanced features, the costs can escalate quickly. The pricing tiers can be confusing, especially when trying to determine which features are available at each level, which may lead to unexpected charges.

What recommendations would you give to someone considering this product?

Start with the Free Plan Explore Templates and Design Tools Take Advantage of Automation Utilize A/B Testing

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Craig M.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Works best when utilized with other tools.

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Mailchimp provides unique , easy to track analytics and reporting provisions that aids my team to measure email marketing trends, benchmark real time marketing data against datapoints from similar industries data pool , Introduce multivariate testing into email campaigns for better understanding of audience engagement trends.

What is your favorite aspect of this product?

So far , I have found Mailchimp's AI growth assistant very helpful for key aspects of email marketing activity within my team. With the AI growth assistant, we successfully automate select aspects of our marketing campaigns at scale, editing important marketing contents faster , and even analyzing marketing data in real time , thereby driving better sales results.

What do you dislike most about this product?

Zero support for affiliate marketing. Its marketing automation while effective only covers basics like email auto-reminders, auto responses, feedback collections etc It is ineffective for more important aspects of email campaigns such as segmentations and auto-management of marketing list sequences.

What recommendations would you give to someone considering this product?

Mailchimp perhaps meets and may even exceed requirements for small marketing campaigns. However, it has to be used in tandem with other tools to execute and manage large scale email campaigns.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Anjali P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

All-in-one best marketing & email solution

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

The user -friendly interface of Mailchimp along with it's advanced email advertising and marketing automation features, the tool stands out from other similar products. It also has an extensive interface with third-party platforms, It is indeed perfect for both beginners and seasoned business owners. I love its drag-and-drop email builder, editable templates, and AI-powered features. The audience segmentation and predictive analytics feature also great! Mailchimp provides a comprehensive array of advertising and marketing tools, including social media ads, email, landing pages, and CRM, making it a one-stop shop for business owners.

What is your favorite aspect of this product?

My most favorite aspect of Mailchimp is the automation facility. It has became very easy to create custom customer journeys; besides, targeted emails can be sent based on user behavior or even follow-ups or drip campaigns could be automated. It is one of the very efficient tools for lead nurturing and maximizing engagement. It also saves time and the right communication happens with the audience.

What do you dislike most about this product?

The pricing somehow is very much as compared to other players in the market - this is the only thing I dislike most in Mailchimp. Additionally, some advanced features, like more detailed analytics, are only available in higher-tier plans.

What recommendations would you give to someone considering this product?

I’d recommend Mailchimp to anyone looking for an easy-to-use platform for email marketing and automation. It’s perfect for small to medium-sized businesses, but be mindful of the pricing as your contact list grows. Take advantage of the free tier to explore its core features, and consider whether you’ll need more advanced capabilities like detailed reporting or multichannel marketing.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

Most Popular Mailchimp Comparisons

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