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Intuit

Mailchimp

Composite Score
8.7 /10
CX Score
8.8 /10
Mailchimp
8.7 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details


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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Performance Enhancing

Feature Ratings

Average 84

Email Delivery

89

Campaign Management

86

Basic Reporting and Analytics

85

Email Templates

84

Contact Database

84

Mobile Optimized

84

Segmentation

83

A/B Testing

83

Auto-Responders

83

SPAM Compliance

83

Surveys and Polling

82

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Ease of Data Integration

82

Quality of Features

82

Ease of Customization

82

Ease of IT Administration

81

Breadth of Features

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Vendor Support

77

Mailchimp Reviews

Fabiana M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Digital marketing in MailChimp

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

MailChimp is a great tool for small businesses that need to make a leap in terms of marketing your company, providing a wide range of tools to give visibility to the company, MailChimp became the backbone of our company greatly increasing our sales and improving our relationship with new customers, and helping to keep with us old customers.

What is your favorite aspect of this product?

The email design for communicating with customers is quite useful and the whole tool is very intuitive, its interface is perfectly adapted to the needs of the company. The reports are one of the best things about this tool, well presented information that even surprises our customers when they review it, it keeps both parties very satisfied in the purchasing and sales processes.

What do you dislike most about this product?

Facebook ads could be much more customizable in order to increase customer acquisition through this social network. Affiliate marketing is not possible on this tool. Customer support is only available if you belong to one of the premium plans they offer. There is a great lack of options to schedule advertising campaigns through e-mails to keep our customers and potential customers better informed.

What recommendations would you give to someone considering this product?

MailChimp is great for those small businesses that need to increase their electronic clientele, it has a great marketing strength that applies in each of the tools to share in the software. MailChimp is a little expensive, but being aimed at small businesses it is worth it because of the productivity it brings to organizations, with a little time MailChimp will become indispensable in the company that is used.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Efficient Service

Anddrew A.

  • Role: Consultant
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Compelling and spontaneous marketing campaign

Likeliness to Recommend

8 /10

What differentiates Mailchimp from other similar products?

With Mailchimp half of the uninteresting work long passed away. With this compelling and spontaneous marketing campaign builder, it’s on hand to discover the adequate email format for any message, and email, —whether we favor welcoming new subscribers, notifying the consumers of a sale, or want to wish anybody the happiest birthday.

What is your favorite aspect of this product?

From swiftly loading in our color part and our producer font, we can give an upward shove to our emails showing up and experience like a portion of our internet site very effortlessly. MailChimp provides a couple of subscription choices that let us select the aspects that we desire and want to use to create beautiful campaigns. They also endow us with lots of good proposals for email marketing.

What do you dislike most about this product?

The only real downside to the use of Mailchimp is the especially confined internet site assimilation choices in the product. Nonetheless, to be decent, Mailchimp doesn't pretend to be a one-fits-all CRM and has wisely stayed focused on its core benefit, which is email marketing.

What recommendations would you give to someone considering this product?

In modern-day surroundings when advertising and marketing are considered the most necessary thing to acquire greater leads, Mailchimp can be your primary and beneficial partner that not only exclusively help you to make stronger your email advertising and marketing strategies but get more extra leads and boost sales.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Angel W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Mailchimp The best digital marketing platform

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

Easily integrates with any CMS to automate the registration of new subscribers. Allows you to track users who have been interested in the information sent and create segmentation lists. It has many features that until recently were only available in much larger customer management platforms; For email software, there is more competition, with Prestashop, it integrates very easily, something that the other tools, it is not so simple. It is a good email tool and one of the most used for this and other issues.

What is your favorite aspect of this product?

It has many advantages, such as order confirmation emails or abandoned cart reminder, journeys of registered customers, etc.. The panel is quite functional and usually gives good scores so as not to fall into spam. What I liked most about this software is that it offers a wide range of possibilities to personalize emails, to create automation campaigns and also has a lot of resources that you can use in the free plan.

What do you dislike most about this product?

There are some features that don't work as well as they should and need improvement. Sometimes with so many functions, it is difficult to locate all of them for someone who is trying to get started. Also keep in mind that for large bases, it can be a somewhat expensive alternative. There are also occasions where Mailchimp offers an integration with an online store, but when there is a problem with this integration, there is no support.

What recommendations would you give to someone considering this product?

The ease of segmenting subscribers into different lists according to the needs and the different options for sending newsletters and emails with many elaborate templates. Ease of customization. In general it has been very positive. However, if you want to get the most out of it, you must have a person in charge of this task because it takes a lot of time to configure the campaigns properly if it is done manually. Mailchimp is undoubtedly the largest and most robust platform for what has to do with Mail Marketing. It has many options and what I like the most is that since it is so popular, many programs have the integration developed.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

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