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Sinch

Mailjet

Composite Score

8.1 /10

CX Score

8.4 /10

25 Reviews Write a Review

What is Mailjet?

MailJet's intuitive and collaborative tools let you focus on creating attractive, successful campaigns that engage your email list, while we take care of getting your emails to their inbox with our proven suite of deliverability tools. Mailjet gives you all the tools you need to own your email marketing strategy so you can wow new subscribers and retain your existing email subscribers. Plus, Mailjet has a native WordPress plugin to get you up and running quickly.

Company Details

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Mailjet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailjet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailjet?

0% Negative

6% Neutral

94% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Client Friendly Policies

Feature Ratings

Average 87

Sales Intelligence & Conversion Rates

100

Text Messaging

100

Segmentation

Auto-Responders

Campaign Management

Email Delivery

Surveys and Polling

SPAM Compliance

Basic Reporting and Analytics

Email Templates

Content Authoring

Vendor Capability Ratings

Average 85

Ease of Implementation

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Ease of Data Integration

Mailjet Reviews

Bolivar P.

Role: Consultant
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Good free tier mail service

Likeliness to Recommend

9 /10

What differentiates Mailjet from other similar products?

Free tier offering

What is your favorite aspect of this product?

Well written documentation

What do you dislike most about this product?

Dashboard

What recommendations would you give to someone considering this product?

Read the documentation and try using free tier

Pros

Enables Productivity
Reliable
Security Protects
Helps Innovate

Abhishek V.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Overall UI system is pretty simple

Likeliness to Recommend

10 /10

What differentiates Mailjet from other similar products?

Effortless schedule system, and one-tap email builder helps us to do our email marketing precisely.

What is your favorite aspect of this product?

Impressive analytical information to review all successful and unsuccessful email campaigns.

What do you dislike most about this product?

Could have list cleaning feature that prioritizes all emails in our email list and lists out accordingly.

What recommendations would you give to someone considering this product?

Well, if you ask for my preference and want something budget-friendly then my vote will surely go for Mailjet.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Maninder S.

Role: Operations
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Best email software

Likeliness to Recommend

10 /10

What differentiates Mailjet from other similar products?

The speed and delivery percentage is the best. It has great metrics dashboard as well.

What is your favorite aspect of this product?

Favorite aspect is that it has templates which makes the entire case of campaigns very easy.

What do you dislike most about this product?

Only dislike is that there is no unsubscribe notification of customers or ability to revoke.

What recommendations would you give to someone considering this product?

Strongly recommend this product for email campaigns to reach to mass audience. Must have little technical knowledge.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Latest Research

Mailjet

What is Mailjet?

Company Details

Need Assistance?

Mailjet Ratings

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Mailjet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Text Messaging The capability to send messages by SMS in addition to email.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Email Delivery The ability to send email to large number of recipients at-scale.

Surveys and Polling Ability to survey customers and gather feedback.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Mailjet Reviews

Bolivar P.

Good free tier mail service

Likeliness to Recommend

Pros

Abhishek V.

Overall UI system is pretty simple

Likeliness to Recommend

Pros

Maninder S.

Best email software

Likeliness to Recommend

Pros

Title

Feature Ratings

Sales Intelligence & Conversion Rates

Text Messaging

Segmentation

Auto-Responders

Campaign Management

Email Delivery

Surveys and Polling

SPAM Compliance

Basic Reporting and Analytics

Email Templates

Content Authoring

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Ease of Data Integration