What is Malbek CLM?
Take control of your entire contract management process from initial request to signature and beyond. Malbek Contrax is today’s most intuitive, AI fueled, end-user and admin-user friendly CLM solution. Make contract requests easy, including integrations with Salesforce, Dynamics, Netsuite, Coupa, HubSpot and more. Have your sales, legal, procurement, finance and all departments collaborate easily on contracts. Streamline review and approval as well as counterparty negotiations. Effectively manage contract obligations and renewals, so you never miss a milestone again.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Malbek CLM?
Pros
- Trustworthy
- Efficient Service
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Searchable Repository
Contract Approval
Clause Management
E-Signature
OCR Support
Workflow
Contract Authoring
Obligation Management
Integration
Reporting Analytics
Redlining
Vendor Capability Ratings
Vendor Support
Availability and Quality of Training
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Ease of Customization
Ease of Implementation
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Malbek CLM Reviews
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
Intuitive solution that quickly demonstrates value
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
LaToya G.
- Role: Vendor Management
- Industry: Energy
- Involvement: Vendor Management and Renewal
Submitted Feb 2024
Excellent CLM!
Likeliness to Recommend
What differentiates Malbek CLM from other similar products?
Malbek is highly functioning and user friendly. It has tools to guide and assist with processes and workflows that are beneficial to users. The support received from the support team is always efficient and valuable. Everyone on the Malbek team is knowledgeable and friendly. They listen with respect and care and will go above and beyond to resolve any issues. The support team at Malbek is unlike any other CLM support I have experienced where they are somewhat cryptic and unavailable. Malbek goes the extra mile to create relationships that foster a supportive environment and partnership with their customers.
What is your favorite aspect of this product?
I enjoy the functionality of Malbek and the consistency of the workflows.
What do you dislike most about this product?
I wish Malbek had an easier search capability. As of now, when searching by Contract ID, it provides too many results that are not specific to that ID # but more to any numbers that are within the ID.
What recommendations would you give to someone considering this product?
Make sure you know your business needs and work closely with the Malbek team to build the product the way it will fit for your business. They will accommodate and work with their customers to ensure ultimate satisfaction as well as provide ongoing support.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ewa H.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
Trusted partner essential to Legal Operations
Likeliness to Recommend
What differentiates Malbek CLM from other similar products?
Every interaction is a 2 way conversation where I can trust I won't be pushed into a cookie cutter solution.
What is your favorite aspect of this product?
The product reflects that they are listening to what their customers want, not just churning out features to keep up with the competition. They sincerely want to provide an excellent product to their customers.
What do you dislike most about this product?
Would love to see a Slack integration, but that's no different from any other vendor
What recommendations would you give to someone considering this product?
It's rare to find a vendor who will work side by side with you and really listen to the issues that are important to your business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
