What is Malbek CLM?
Take control of your entire contract management process from initial request to signature and beyond. Malbek Contrax is today’s most intuitive, AI fueled, end-user and admin-user friendly CLM solution. Make contract requests easy, including integrations with Salesforce, Dynamics, Netsuite, Coupa, HubSpot and more. Have your sales, legal, procurement, finance and all departments collaborate easily on contracts. Streamline review and approval as well as counterparty negotiations. Effectively manage contract obligations and renewals, so you never miss a milestone again.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Malbek CLM?
Pros
- Trustworthy
- Efficient Service
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Searchable Repository
Contract Approval
Clause Management
E-Signature
OCR Support
Workflow
Contract Authoring
Obligation Management
Integration
Reporting Analytics
Redlining
Vendor Capability Ratings
Vendor Support
Availability and Quality of Training
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Ease of Customization
Ease of Implementation
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Malbek CLM Reviews
Andrew L.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
Excellent tool and extremely customer focused
Likeliness to Recommend
What differentiates Malbek CLM from other similar products?
Malbek focuses on customer experience and really tries their best to accommodate customer requests. They are focused on improvement and dedicate a lot of time and resources into improving the platform. The system allows for customizations but also making sure the key capabilities of a CLM of not overlooked. Having a dedicated CSM that schedules weekly calls definitely helps with progress and their resource center is organized and very informative.
What is your favorite aspect of this product?
The customizability of the system is great but the customer-focused nature of the dedicated customer success managers and client facing personnel is where Malbek truly shines. Being able to reach out to someone, a real person, for timely feedback is so important for companies trying to scale. We're not just another cog in the wheel and the attention we receive is genuine and extremely helpful.
What do you dislike most about this product?
There are some features that a slightly lacking compared to other CLMs in terms of automation. I'm always asking if Malbek can do "this" or "that" and 50% of the time, its not a capability of the system but this is where they take customer feedback and try to make enhancements to the system. Malbek would also be a great tool to use outside of contracts such as legal intake or for procurement purposes but it's limited to contract-related tasks. More sophisticated integrations with systems as well as integrating with the Google workspace environment would definitely help appeal to additional cusotmers.
What recommendations would you give to someone considering this product?
Malbek is a great CLM tool but be prepared to put in the work to understand and learn the system. It isn't the most intuitive system right off the bat but once you familiarize yourself with how it works, the possibilities are nearly endless.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Very friendly User Interface & I love Malbek!
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Ronnie F.
- Role: Human Resources
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2023
Great CLM Product
Likeliness to Recommend
What differentiates Malbek CLM from other similar products?
Functionality
What is your favorite aspect of this product?
Version control
What do you dislike most about this product?
The process to update options in some meta data fields.
What recommendations would you give to someone considering this product?
Consider all possible scenarios for changes to your forms.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
