What is Malbek CLM?
Take control of your entire contract management process from initial request to signature and beyond. Malbek Contrax is today’s most intuitive, AI fueled, end-user and admin-user friendly CLM solution. Make contract requests easy, including integrations with Salesforce, Dynamics, Netsuite, Coupa, HubSpot and more. Have your sales, legal, procurement, finance and all departments collaborate easily on contracts. Streamline review and approval as well as counterparty negotiations. Effectively manage contract obligations and renewals, so you never miss a milestone again.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Malbek CLM?
Pros
- Trustworthy
- Efficient Service
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Searchable Repository
Contract Approval
Clause Management
E-Signature
OCR Support
Workflow
Contract Authoring
Obligation Management
Integration
Reporting Analytics
Redlining
Vendor Capability Ratings
Vendor Support
Availability and Quality of Training
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Ease of Customization
Ease of Implementation
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Malbek CLM Reviews
Adrienne S.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2023
Easy to configure to meet business needs
Likeliness to Recommend
What differentiates Malbek CLM from other similar products?
Contrax is designed to be CONFIGURABLE - no need for custom development or SOWs with a vendor to make it work with your business process. We have been able to configure the workflows and approvals all in house to meet the needs of several different groups. We have different flows for Sales, Procurement, etc. The integrations are key, especially the Salesforce package for us. We have multiple Salesforce instances and we were able to connect to those instances with the out of the box connectors, no custom code. If Sales wants a new field mapped onto the contracts, I can easily select it from a dropdown in our mapping settings on the template.
What is your favorite aspect of this product?
The search capability is key - it searches data fields as well as all of the documents stored in the system so we've been able to find some obscure things just by searching a phrase from a clause. Also, the flexibility of the configuration options. I am able to be a good business partner to the other departments that use the system because when they request changes it is quick for me to go in the system and make updates. We have been able to make some really sophisticated automations so that when Sales creates a contract from Salesforce, it looks like it has been customized just for them and their specific deal.
What do you dislike most about this product?
I would like to be able to run the AI extraction across the whole repository (right now can run on a specific batch of documents). This is a lofty ask though, as we have hundreds of thousands of documents in the system.
What recommendations would you give to someone considering this product?
Embrace configuration! If you are used to vendors that will develop something custom solely for you, then it may feel strange, but we have had absolutely no outages or broken functionality due to releases. With previous products I've worked with, we would be stuck on an old version or releases would be delayed because they broke some specific functionality that was unique to only our company. I used to dread having to test things every time a new release came out. Now, releases happen monthly and I don't have to worry about it, usually I don't even think about it until somebody mentions a cool new feature that they just noticed!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Jun 2023
Extremely intuitive and fantastic customer support
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Under Delivered
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2023
Cutting Edge Product
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
