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ATI Systems Inc

MassAlert

Composite Score

7.0 /10

CX Score

7.5 /10

12 Reviews Write a Review

What is MassAlert?

MassAlert is an advanced software program that utilizes a graphical user interface for overall control and monitoring of the ATI emergency notification system. It is customized for each client's specific system and utilizes field unit icons layered onto location maps and building diagrams of the system to provide system overview and real-time status. The fast activation shortcut feature allows easy access to pre-configured alerting options so users can activate the system quickly - even when under severe distress.

Company Details

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MassAlert Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MassAlert.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

2
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

6
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MassAlert?

0% Negative

12% Neutral

88% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 76

Location-Based Notification

100

Weather Alert

100

Message Status Reporting

Self-Service Contact Information Update

Conference Call Support

Single Sign-On (SSO)

Distribution Lists

Scripting

Multi-Language Support

Contact Information Encryption

Sequential Processing

Vendor Capability Ratings

Average 79

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Quality of Features

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

MassAlert Reviews

Gateru K.

Role: Industry Specific Role
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

A Great Mass Notification Software For Business

Likeliness to Recommend

9 /10

What differentiates MassAlert from other similar products?

MassAlert offers better control and monitoring features making it the best in its class.

What is your favorite aspect of this product?

I like that MassAlert is customizable to meet client needs It is fast in sending notifications

What do you dislike most about this product?

Nothing really hurts with MassAlert. It has been great.

What recommendations would you give to someone considering this product?

For business emergency notifications, I recommend MassAlert. It has the capabilities and it is highly customizable

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Inspires Innovation

Elian G.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Perfect Mass Message Software

Likeliness to Recommend

9 /10

What differentiates MassAlert from other similar products?

Sending emergency notification is easy with MassAlert Software. It's affordable and resourceful too

What is your favorite aspect of this product?

I like the ease of customizing messages Sending messages is easy and fast It's affordable

What do you dislike most about this product?

I haven't encountered major problems

What recommendations would you give to someone considering this product?

For business emergency notification software, MassAlert Software never disappoints. I recommend it because it's affordable too.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Anabel F.

Role: Sales Marketing
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Enhorabuena!! producto buenisimo!!!

Likeliness to Recommend

9 /10

What differentiates MassAlert from other similar products?

unique and efficient product

What is your favorite aspect of this product?

very fast and safe

What do you dislike most about this product?

It is highly expensive

What recommendations would you give to someone considering this product?

Enter fast is very good

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Unique Features

Latest Research

MassAlert

What is MassAlert?

Company Details

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Awards & Recognition

MassAlert Ratings

81 Likeliness to Recommend

2 Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

6 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love MassAlert?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Location-Based Notification Target alerts to specific regions or business locations.

Weather Alert Receive notifications from subscribed weather alert providers.

Message Status Reporting Message receipt confirmation and message status tracking/reporting.

Self-Service Contact Information Update Ability to allow individuals to update their contact information for notifications via self-service option.

Conference Call Support Set up instant conference calls via the Emergency Mass Notification System (EMNS) solution.

Single Sign-On (SSO) Link to organization’s enterprise login for authentication.

Distribution Lists Maintain a distribution list of contact information for notification recipients.

Scripting Pre-define messages for different audiences (e.g. IT staff vs. business users) and different situations.

Multi-Language Support Send or translate alerts in multiple languages.

Contact Information Encryption Contact information is encrypted.

Sequential Processing The ability to set alerts to be sent in a specific order to various audiences.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

MassAlert Reviews

Gateru K.

A Great Mass Notification Software For Business

Likeliness to Recommend

Pros

Elian G.

Perfect Mass Message Software

Likeliness to Recommend

Pros

Anabel F.

Enhorabuena!! producto buenisimo!!!

Likeliness to Recommend

Pros

Title

2
Since last award

6
Since last award

Feature Ratings

Location-Based Notification

Weather Alert

Message Status Reporting

Self-Service Contact Information Update

Conference Call Support

Single Sign-On (SSO)

Distribution Lists

Scripting

Multi-Language Support

Contact Information Encryption

Sequential Processing

Vendor Capability Ratings

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Quality of Features

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization