Microsoft Dynamics 365 for Customer Service
What is Microsoft Dynamics 365 for Customer Service?
To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
Up
1
Since last award
94 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 87%
- Negotiation and Contract:
- 82%
- Conflict Resolution:
- 85%
- Strategy & Innovation:
- 86%
- Service Experience:
- 87%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 for Customer Service?
Pros
- Respectful
- Reliable
- Inspires Innovation
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Analytics and Reporting
Customer Service Knowledge Management
Agent Collaboration
Intelligent Search
Mobile Customer Care
Customer Community Management
Customer Service Workflow Management
Multi Channel Support
Contact Center Integration
Agent Scripting
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Ease of Implementation
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Microsoft Dynamics 365 for Customer Service Reviews
Wyatt C.
- Role: Operations
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Dec 2024
Powerful Business Suite with Integration Challenge
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
With Microsoft Dynamics 365, smooth integration with the Microsoft ecosystem allows for extended workflows with Office 365, Teams and Power BI. Native integration means a consistent workflow and extends the use of known tools with advanced functions in Dynamics 365.
What is your favorite aspect of this product?
The standout feature of Microsoft Dynamics 365 is indeed its modular and comprehensive build-up. It covers a wide span of functions, from selling and marketing to finance, putting in one place an integrated operation overview that simplifies the processes of any organization.
What do you dislike most about this product?
The steep learning curve and complexity of Microsoft Dynamics 365 present challenges for new users, with extensive features often requiring dedicated IT support and training, which can be resource-intensive.
What recommendations would you give to someone considering this product?
I would personally advice to start with training your teams and getting them familiarized with the Microsoft ecosystem so it will be much easier for them to gain the most of this suite. Definitely aligning your organizing functionality and its need with this tool can improve your use of this tool. Get your IT team to install it for you or hire a certified Microsoft partner if you want to use it without any sort of headache.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Joel K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2024
Impressive product, very efficient and reliable
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Streamlines my workflow so it enables me to work more efficiently and effectively.
What is your favorite aspect of this product?
Ease of use, the layout is straightforward and simple so you don't spend too much time having to learn the ins and outs.
What do you dislike most about this product?
Don't have any dislikes with this product, it gets the job done for the most part.
What recommendations would you give to someone considering this product?
If you are already using related Microsoft products I would recommend it.
Pros
- Performance Enhancing
- Saves Time
- Includes Product Enhancements
- Appreciates Incumbent Status
Bincy R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Powerful tool with great customization
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Microsoft Dynamics 365 for Customer Service stands out with its seamless integration across the entire Microsoft ecosystem, offering robust customization options tailored to specific business needs. Its AI-driven insights and automation capabilities enhance customer service efficiency, making it a powerful tool for both IT and business users.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Dynamics 365 for Customer Service is its extensive customization options, allowing for tailored solutions that meet specific business requirements.
What do you dislike most about this product?
The steep learning curve and complexity of some advanced features can be challenging for new users.
What recommendations would you give to someone considering this product?
I recommend investing time in thorough training to fully leverage the platform's capabilities and considering working with a consultant for initial setup to ensure it aligns with your business needs
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing
