Microsoft Dynamics 365 for Customer Service
What is Microsoft Dynamics 365 for Customer Service?
To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
Up
1
Since last award
94 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 87%
- Negotiation and Contract:
- 82%
- Conflict Resolution:
- 85%
- Strategy & Innovation:
- 86%
- Service Experience:
- 87%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 for Customer Service?
Pros
- Respectful
- Reliable
- Inspires Innovation
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Analytics and Reporting
Customer Service Knowledge Management
Agent Collaboration
Intelligent Search
Mobile Customer Care
Customer Community Management
Customer Service Workflow Management
Multi Channel Support
Contact Center Integration
Agent Scripting
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Ease of Implementation
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Microsoft Dynamics 365 for Customer Service Reviews
Priyanshi G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
"Friendly GUI"
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Microsoft Dynamics 365 for Customer Service stands out because it fits well with other Microsoft tools and uses smart technology to understand customers better, offering personalized help through different ways like chat and email.
What is your favorite aspect of this product?
What I like most about this platform is that it is easy to install and start using. Thus, with little training the user is in a better situation to offer professional reports. The availability of functional features is what keeps our corporation to interact with customers. For that reason, we are better off to suit the needs of your clients.
What do you dislike most about this product?
The cost of support can sometimes be high considering the problem faced. Sometimes when it comes to customization issues, the support is referring us back to developers.
What recommendations would you give to someone considering this product?
At least try it once. I am sure you guys gonna love it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Praveen B.
- Role: Operations
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Apr 2024
Scalability to Support Growth
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
It easily monitor your customer base with the customizable and easy to use Microsoft Dynamics CRM, available cloud.
What is your favorite aspect of this product?
Dynamics 365 provides one platform for all CRM, ERP, and SCM activities. It enables companies to automate their processes.
What do you dislike most about this product?
The complexity of the software can lead to confusion, mistakes, and difficulties in using the system to its full potential, which can ultimately impact business performance.
What recommendations would you give to someone considering this product?
It's very easy to navigate and if you need help, the help box is right there. If you need live help, you can always contact a rep to help.
Pros
- Continually Improving Product
- Helps Innovate
- Performance Enhancing
- Trustworthy
Naveen S.
- Role: Consultant
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Great and Easy to Use
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
The standout aspect of Microsoft Dynamics 365 for Customer Service lies in its seamless integration with the entire suite of Microsoft products. Since transitioning to Microsoft, we've migrated our entire suite of tools, and I'm particularly impressed by how effortlessly Dynamics 365 forms integrate with other Microsoft applications. This seamless integration gives us a significant advantage over using disparate solutions, such as those offered by Google.
What is your favorite aspect of this product?
Forms Pro provides a powerful tool for analyzing responses and uncovering valuable insights by correlating related responses. Its strength lies in integration, seamlessly recording responses in Google Sheets, SharePoint, or Flow. Additionally, it offers push notifications for submitted or approved Cognito responses. This integration capability enhances collaboration and ensures data accessibility across platforms, ultimately enabling more informed decision-making and driving impactful results.
What do you dislike most about this product?
While Microsoft 365 Customer Voice may lack some features found in other insights tracking tools, its integration with the broader Microsoft ecosystem offers significant advantages. With ongoing development, it has the potential to bridge these gaps and become a comprehensive solution for gathering and analyzing customer feedback.
What recommendations would you give to someone considering this product?
Here are recommendations for someone considering Microsoft 365 Customer Voice: Assess your needs and objectives. Explore integration with existing systems. Understand features and limitations. Plan for implementation carefully.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
