Microsoft Dynamics 365 for Customer Service
What is Microsoft Dynamics 365 for Customer Service?
To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
81 Likeliness to Recommend
94 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 for Customer Service?
Pros
- Respectful
- Reliable
- Continually Improving Product
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Analytics and Reporting
Customer Service Knowledge Management
Intelligent Search
Agent Collaboration
Mobile Customer Care
Contact Center Integration
Customer Community Management
Customer Service Workflow Management
Multi Channel Support
Agent Scripting
Vendor Capability Ratings
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Quality of Features
Ease of Customization
Business Value Created
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Microsoft Dynamics 365 for Customer Service Reviews
Naveen S.
- Role: Consultant
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Great and Easy to Use
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
The standout aspect of Microsoft Dynamics 365 for Customer Service lies in its seamless integration with the entire suite of Microsoft products. Since transitioning to Microsoft, we've migrated our entire suite of tools, and I'm particularly impressed by how effortlessly Dynamics 365 forms integrate with other Microsoft applications. This seamless integration gives us a significant advantage over using disparate solutions, such as those offered by Google.
What is your favorite aspect of this product?
Forms Pro provides a powerful tool for analyzing responses and uncovering valuable insights by correlating related responses. Its strength lies in integration, seamlessly recording responses in Google Sheets, SharePoint, or Flow. Additionally, it offers push notifications for submitted or approved Cognito responses. This integration capability enhances collaboration and ensures data accessibility across platforms, ultimately enabling more informed decision-making and driving impactful results.
What do you dislike most about this product?
While Microsoft 365 Customer Voice may lack some features found in other insights tracking tools, its integration with the broader Microsoft ecosystem offers significant advantages. With ongoing development, it has the potential to bridge these gaps and become a comprehensive solution for gathering and analyzing customer feedback.
What recommendations would you give to someone considering this product?
Here are recommendations for someone considering Microsoft 365 Customer Voice: Assess your needs and objectives. Explore integration with existing systems. Understand features and limitations. Plan for implementation carefully.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ali Hamza (.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
Fantastic and user friendly
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Its smooth and easy to use. very effective.
What is your favorite aspect of this product?
Numerous data available Like the products can be seen which we have on our website
What do you dislike most about this product?
a bit slower
What recommendations would you give to someone considering this product?
needs a strong and high speed internet at all time
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Sai Prakash Reddy A.
- Role: Information Technology
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Great Customer Service platform with flexibility
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
The way it integrates into existing Microsoft products and how flexible it is
What is your favorite aspect of this product?
End-to-End solutions for all things Customer. It doesn't need any extra tooling to start working with. As we are in Microsoft ecosystem already, this is a great choice as it easily integrates with Azure environment and Sharepoint as well
What do you dislike most about this product?
Depending on the size of (your) company, the price can be pretty steep to justify!
What recommendations would you give to someone considering this product?
One stop solution for anybody who want to plug and play into the Microsoft's suite of products
Pros
- Respectful
- Efficient Service
- Effective Service
- Acts with Integrity
