What is Mitel Voice?
The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
3
Since last award
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Mitel Voice?
Pros
- Enables Productivity
- Respectful
- Generous Negotitation
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Centralized Management Portal
Communications
Mobility
Audio Transcription
Call Management
Presence IM
Web & Desktop Conferencing
Secure Access
Session Border Controller
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Mitel Voice Reviews
Daniel F.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2022
Excellent Product
Likeliness to Recommend
What differentiates Mitel Voice from other similar products?
Ease of use of the software and reliability of it
What is your favorite aspect of this product?
Easy to use and reliable
What do you dislike most about this product?
It can stop working needing a restart of the software
What recommendations would you give to someone considering this product?
The product is fantastic, highly recommended
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Tyrone G.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Straightforward and reliable
Likeliness to Recommend
What differentiates Mitel Voice from other similar products?
For me its very straightforward, reliable and gives you access to nice reports.
What is your favorite aspect of this product?
The simplicity of it. I use if for incoming and outbound calling and it simple works like expected.
What do you dislike most about this product?
The fact in my setup at least there is not way to do Text Messaging.
What recommendations would you give to someone considering this product?
If integrated properly, works and will be a very reliable tool in your business.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Caring
Cons
- Commodity Features
Willis R.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
I liked it
Likeliness to Recommend
What differentiates Mitel Voice from other similar products?
It has very many services to chose from
What is your favorite aspect of this product?
Third-party integration was easy and very very helpful
What do you dislike most about this product?
I like the product very much
What recommendations would you give to someone considering this product?
I recommend this product to in all fields for enhanced communication
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy