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Mitel

Mitel Voice

Composite Score

8.3 /10

CX Score

8.6 /10

31 Reviews Write a Review

What is Mitel Voice?

The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.

Company Details

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Awards & Recognition

Mitel Voice won the following awards in the Unified Communications as a Service category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2022

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Gold Medalist

2019

Mitel Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mitel Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

3
Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mitel Voice?

2% Negative

10% Neutral

88% Positive

Pros

Enables Productivity
Respectful
Generous Negotitation
Friendly Negotiation

Feature Ratings

Average 82

Centralized Management Portal

Communications

Mobility

Audio Transcription

Call Management

Presence IM

Web & Desktop Conferencing

Secure Access

Session Border Controller

Continuous UCC

Speech Access and Personal Assistant

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Ease of Customization

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Mitel Voice Reviews

Daniel F.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Excellent Product

Likeliness to Recommend

8 /10

What differentiates Mitel Voice from other similar products?

Ease of use of the software and reliability of it

What is your favorite aspect of this product?

Easy to use and reliable

What do you dislike most about this product?

It can stop working needing a restart of the software

What recommendations would you give to someone considering this product?

The product is fantastic, highly recommended

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Efficient Service

Tyrone G.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Straightforward and reliable

Likeliness to Recommend

10 /10

What differentiates Mitel Voice from other similar products?

For me its very straightforward, reliable and gives you access to nice reports.

What is your favorite aspect of this product?

The simplicity of it. I use if for incoming and outbound calling and it simple works like expected.

What do you dislike most about this product?

The fact in my setup at least there is not way to do Text Messaging.

What recommendations would you give to someone considering this product?

If integrated properly, works and will be a very reliable tool in your business.

Pros

Reliable
Performance Enhancing
Efficient Service
Caring

Cons

Commodity Features

Willis R.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

I liked it

Likeliness to Recommend

10 /10

What differentiates Mitel Voice from other similar products?

It has very many services to chose from

What is your favorite aspect of this product?

Third-party integration was easy and very very helpful

What do you dislike most about this product?

I like the product very much

What recommendations would you give to someone considering this product?

I recommend this product to in all fields for enhanced communication

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Latest Research

Mitel Voice

What is Mitel Voice?

Company Details

Need Assistance?

Awards & Recognition

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Mitel Voice Ratings

84 Likeliness to Recommend

3 Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Mitel Voice?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Presence IM Knowing the availability of users.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Secure Access Establishment of a VPN session to the internal phone system.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Mitel Voice Reviews

Daniel F.

Excellent Product

Likeliness to Recommend

Pros

Tyrone G.

Straightforward and reliable

Likeliness to Recommend

Pros

Cons

Willis R.

I liked it

Likeliness to Recommend

Pros

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Title

3
Since last award

4
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Feature Ratings

Centralized Management Portal

Communications

Mobility

Audio Transcription

Call Management

Presence IM

Web & Desktop Conferencing

Secure Access

Session Border Controller

Continuous UCC

Speech Access and Personal Assistant

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Ease of Customization

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training