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Mitel

Mitel Voice

Composite Score
8.3 /10
CX Score
8.6 /10
Category
Mitel Voice
8.3 /10

What is Mitel Voice?

The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.

Company Details


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Awards & Recognition

Mitel Voice won the following awards in the Unified Communications as a Service category

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Mitel Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mitel Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

3
Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mitel Voice?

2% Negative
10% Neutral
88% Positive

Pros

  • Enables Productivity
  • Respectful
  • Generous Negotitation
  • Friendly Negotiation

Feature Ratings

Average 82

Centralized Management Portal

91

Communications

88

Mobility

84

Audio Transcription

83

Call Management

82

Presence IM

81

Web & Desktop Conferencing

80

Secure Access

80

Session Border Controller

80

Continuous UCC

80

Speech Access and Personal Assistant

78

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

85

Ease of Implementation

81

Quality of Features

80

Ease of IT Administration

80

Business Value Created

79

Ease of Customization

79

Vendor Support

79

Ease of Data Integration

79

Product Strategy and Rate of Improvement

76

Breadth of Features

74

Availability and Quality of Training

70

Mitel Voice Reviews

Daniel F.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Excellent Product

Likeliness to Recommend

8 /10

What differentiates Mitel Voice from other similar products?

Ease of use of the software and reliability of it

What is your favorite aspect of this product?

Easy to use and reliable

What do you dislike most about this product?

It can stop working needing a restart of the software

What recommendations would you give to someone considering this product?

The product is fantastic, highly recommended

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Tyrone G.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Straightforward and reliable

Likeliness to Recommend

10 /10

What differentiates Mitel Voice from other similar products?

For me its very straightforward, reliable and gives you access to nice reports.

What is your favorite aspect of this product?

The simplicity of it. I use if for incoming and outbound calling and it simple works like expected.

What do you dislike most about this product?

The fact in my setup at least there is not way to do Text Messaging.

What recommendations would you give to someone considering this product?

If integrated properly, works and will be a very reliable tool in your business.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Caring

Cons

  • Commodity Features

Willis R.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

I liked it

Likeliness to Recommend

10 /10

What differentiates Mitel Voice from other similar products?

It has very many services to chose from

What is your favorite aspect of this product?

Third-party integration was easy and very very helpful

What do you dislike most about this product?

I like the product very much

What recommendations would you give to someone considering this product?

I recommend this product to in all fields for enhanced communication

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Most Popular Mitel Voice Comparisons

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