What is Mitel Voice?
The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
3
Since last award
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Mitel Voice?
Pros
- Enables Productivity
- Respectful
- Generous Negotitation
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Centralized Management Portal
Communications
Mobility
Audio Transcription
Call Management
Presence IM
Web & Desktop Conferencing
Secure Access
Session Border Controller
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Mitel Voice Reviews
Daniel R.
- Role: Public Sector
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2021
Powerful tool which is easy to use and secure
Likeliness to Recommend
What differentiates Mitel Voice from other similar products?
Seamless use with other Mitel products Effective file transfer and storage User friendly design and great technical backup Value for money
What is your favorite aspect of this product?
Easy to use and powerful tool which has been beneficial with hybrid working on lockdown to promote easy sharing of information with colleagues Links well with other Mitel applications
What do you dislike most about this product?
Limited take up in our sector and use of rival products which do the job but in my view not in such a good way
What recommendations would you give to someone considering this product?
Make sure that understand how the product will work for your organisation and what benefits it could bring
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service
Tatenda P.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2021
Simplified communication
Likeliness to Recommend
What differentiates Mitel Voice from other similar products?
It has an operator feature which makes it easy for supervisors to monitor calls and contact status with hover and drag-and-drop functionality, and detailed call information.
What is your favorite aspect of this product?
It offers third-party integration whereby MiCloud Connect supports seamless connections with Google, Microsoft, Netsuite, Salesforce and more CRM. Its mobile app enables me to bring MiCloud Connect wherever I go with the iOS and Android mobile app that extends full call handling and UC capabilities to any device.
What do you dislike most about this product?
The features are perfect for my work I have no dislikes so far.
What recommendations would you give to someone considering this product?
This product makes communication simple and for this reason, I would recommend it to any user.
Pros
- Continually Improving Product
- Reliable
- Respectful
- Over Delivered
Talib J.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: End User of Application
Submitted Mar 2021
Great product but lots of room for improvement!
Likeliness to Recommend
What differentiates Mitel Voice from other similar products?
They have a function which is fantastic where you can call any number that the web application recognises just with a click of a button.
What is your favorite aspect of this product?
The ease of use and calling is very simple and efficient
What do you dislike most about this product?
The quality of the tool lefts a lot to be desired and the support team aren’t very effective at sorting out issues in a timely manner
What recommendations would you give to someone considering this product?
It’s good but there are a lot of issues that we haven’t managed to fix after quite a few months of persistent issues
Pros
- Unique Features
- Saves Time
- Performance Enhancing
- Enables Productivity
