What is Mitel Voice?
The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
3
Since last award
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Mitel Voice?
Pros
- Enables Productivity
- Respectful
- Generous Negotitation
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Centralized Management Portal
Communications
Mobility
Audio Transcription
Call Management
Presence IM
Web & Desktop Conferencing
Secure Access
Session Border Controller
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Mitel Voice Reviews
Gatere M.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Better Communication With Mitel MiCloud Connect
Likeliness to Recommend
What differentiates Mitel Voice from other similar products?
It is a seamless yet cloud based communication solution that is very effective
What is your favorite aspect of this product?
Mitel MiCloud Connect is highly scalable Ensures secure communications
What do you dislike most about this product?
No features has been problematic and therefore no complaints
What recommendations would you give to someone considering this product?
For seamless collaboration and communication, Mitel MiCloud Connect is the software you need.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Kygo L.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
Useful for good technological work.
Likeliness to Recommend
What differentiates Mitel Voice from other similar products?
we have had the ease of having this application because it is more solid and its advantages are more flexible to work, to be able to have an excellent synchronization and maintain a good function so that we all see each other that we have a good benefit for the work since we can do from home and since not referring to one of its characteristics is the calls we make can be diverted directly through the line of work, the way if we have an emergency with the application, its customer service is one of the characteristics that they have more breadth as they have automated wizards.
What is your favorite aspect of this product?
extraordinary interface on phones in a simpler way since it is a mobile application for rapid communication and we can manage it by integrating our knowledge in all its platforms and since its services provide us and make it possible for us to improve our communication with each of our clients and knowing that we can improve our workplace in terms of communication, the voice system is very good and comfortable since it is oriented to the cloud and it allows us to work in a relaxed way.
What do you dislike most about this product?
If some things that I would probably like to be more improved since the configuration is very slow, the connection has to look to make it faster because there are many problems when trying to log in and it makes our work not finish ah time.
What recommendations would you give to someone considering this product?
I recommend it for the way it has helped me to be in communication with each of my colleagues on a daily basis through video calls and instant messaging and in the same way the way it allows us to share the screen in a feasible way
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Joey H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Unique and perfect telephone communication tool.
Likeliness to Recommend
What differentiates Mitel Voice from other similar products?
It's a seamless, single phone solution, with optional add-on features for conferencing, services and more. The instant messaging function is very useful and intuitive for communication within the office.
What is your favorite aspect of this product?
My Cloud Connect is a very complete telephone system, with which we can stay connected in a very easy and familiar way, it offers excellent functionalities, very good for making calls, chatting, sharing documents or data with other members, even for conferences and more. .
What do you dislike most about this product?
I have no problem with MiCloud Connect, it is a flexible system and stable phone calls.
What recommendations would you give to someone considering this product?
It is a flexible and highly recommended VOIP solution to improve telephone communication.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
