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Mitel

Mitel Voice

Composite Score

8.3 /10

CX Score

8.6 /10

31 Reviews Write a Review

What is Mitel Voice?

The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.

Company Details

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Awards & Recognition

Mitel Voice won the following awards in the Unified Communications as a Service category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2022

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Gold Medalist

2019

Mitel Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mitel Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

3
Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mitel Voice?

2% Negative

10% Neutral

88% Positive

Pros

Enables Productivity
Respectful
Generous Negotitation
Friendly Negotiation

Feature Ratings

Average 82

Centralized Management Portal

Communications

Mobility

Audio Transcription

Call Management

Presence IM

Web & Desktop Conferencing

Secure Access

Session Border Controller

Continuous UCC

Speech Access and Personal Assistant

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Ease of Customization

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Mitel Voice Reviews

Zaw W.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Excellent for a call center environment.

Likeliness to Recommend

9 /10

What differentiates Mitel Voice from other similar products?

It integrates perfectly with Outlook and Salesforce, very powerful instant messaging software with which you can synchronize data from calls or messages.

What is your favorite aspect of this product?

It is a complete communications platform, very flexible with which I can make VoIP calls so easily, the call quality is very good. The interface is intuitive, we also use the plugin with Outlook to manage voicemails.

What do you dislike most about this product?

It should provide SMS and voice calls through a free trial version.

What recommendations would you give to someone considering this product?

It is suitable for scheduling and making unlimited calls, tracking missed calls, the duration of each call.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Vendor Management
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Best UCaaS product I've worked with!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bert R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Very nice product, ready to install and operate!

Likeliness to Recommend

10 /10

What differentiates Mitel Voice from other similar products?

The software ease of use, wide range of applications

What is your favorite aspect of this product?

The client portal for implementing changes.

What do you dislike most about this product?

Headsets always seem to be problematic

What recommendations would you give to someone considering this product?

Have a reliable network with battery backup capability.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Latest Research

Mitel Voice

What is Mitel Voice?

Company Details

Need Assistance?

Awards & Recognition

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Mitel Voice Ratings

84 Likeliness to Recommend

3 Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Mitel Voice?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Presence IM Knowing the availability of users.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Secure Access Establishment of a VPN session to the internal phone system.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Mitel Voice Reviews

Zaw W.

Excellent for a call center environment.

Likeliness to Recommend

Pros

Best UCaaS product I've worked with!

Likeliness to Recommend

Pros

Bert R.

Very nice product, ready to install and operate!

Likeliness to Recommend

Pros

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Title

3
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4
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Feature Ratings

Centralized Management Portal

Communications

Mobility

Audio Transcription

Call Management

Presence IM

Web & Desktop Conferencing

Secure Access

Session Border Controller

Continuous UCC

Speech Access and Personal Assistant

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Ease of Customization

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training