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SurveyMonkey Enterprise Logo Award Winner Product Badge
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SurveyMonkey Enterprise

Composite Score
8.8 /10
CX Score
8.7 /10
Category
SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Reliable
  • Efficient Service
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Templates & Question Library

87

Questionnaire Design/Survey Builder

87

Customizable Branding

85

Multi-Media Support

85

Mobile Support

85

Multi-Channel Distribution

84

Role and User Management

84

Data Analysis and Visualization

84

Branching and Logic

84

3rd-Party Integrations

82

Collaboration

82

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Usability and Intuitiveness

86

Quality of Features

85

Vendor Support

85

Ease of Data Integration

84

Breadth of Features

84

Business Value Created

83

Availability and Quality of Training

83

Ease of IT Administration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

80

SurveyMonkey Enterprise Reviews

Julia Maria M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Detailed adjustments are possible

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

You can choose an interactive template, so you can create an informal questionnaire like Zoom. Even beginners can create questions intuitively. In particular, you can make other choices with just one click.

What is your favorite aspect of this product?

There are several functions, and depending on the answer to the question, you can change the destination of the next question, disable multiple answers from the same device, change the layout of the questionnaire form and make quite detailed settings. Also, when it comes to extracting data, you can choose Powerpoint or PDF format, but the layout is quite good. It was a Powerpoint as it was extracted from SurveyMonkey, but it was well-received for its good design.

What do you dislike most about this product?

When extracting data, if the chart element name was long, the number of characters displayed appeared to be limited, cut in half and had to be corrected manually.

What recommendations would you give to someone considering this product?

It is used not only for questionnaires but also for evaluation forms. It also has an anonymous function, so it could be used for elections. It can be used in several fields. I was instructed to compile the training questionnaire and had to go through the process from selecting the questionnaire form to creating the report in a few hours.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cannon C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Capable platform

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

More robust than other survey tools

What do you dislike most about this product?

Missing some advanced functionality

What recommendations would you give to someone considering this product?

Use this for smaller initiatives

Pros

  • Generous Negotitation
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Bill R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great survey platform.

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Robust features. Great reportings. The analytics are excellent. Integrates with other third-party platforms. Great UI/UX.

What is your favorite aspect of this product?

Very many survey templates. Creating surveys is easy. Sharing the surveys is easy. Analyzing the surveys is easy. Creates PDFs of the results for offline viewing.

What do you dislike most about this product?

I have not met anything to dislike.

What recommendations would you give to someone considering this product?

I highly recommend SurveyMonkey, a great survey platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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