What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Efficient Service
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Customizable Branding
Multi-Media Support
Mobile Support
Multi-Channel Distribution
Role and User Management
Data Analysis and Visualization
Branching and Logic
3rd-Party Integrations
Collaboration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Data Integration
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
Richard S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Great product, super easy to use and well priced.
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Ease of use and customization.
What is your favorite aspect of this product?
How easy it is to make a survey and set up rules etc.
What do you dislike most about this product?
CRM integration does not fulfill all of our needs.
What recommendations would you give to someone considering this product?
Go for it! If you need an easy-to-use, affordable survey solution this is probably the best on the market.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Michelle H.
- Role: Operations
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Feb 2022
Really useful piece of software
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Nice user interface
What is your favorite aspect of this product?
The pre-built survey questionaries' which help to provide confidence in the surveys being sent
What do you dislike most about this product?
Some of the reporting on results can be a little 'clunky' and takes a bit of work to manipulate in a manner which works for me
What recommendations would you give to someone considering this product?
Try the free trial if there is one - if not, there is a cooling off period and so you can cancel, but it is very easy to use software.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Sandra A.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2022
Our chosen way to manage feedback collection.
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Integrations and plugins obviously. Courtesy Surveymonkeys vast integration with a cross-section of software products deployed in my workplace, we are conveniently improving the engagement level of our surveys and easily exporting survey insights into third party data visualization tools.
What is your favorite aspect of this product?
I like the quality of the analytics Surveymonkey presents, regarding every single survey campaign we launch on the platform. Its analytical data are always very concise, and we rely on these data to continuously improve the engagement rate and overall quality of our surveys.
What do you dislike most about this product?
There is currently no provision for survey collection offline.This has left us needing to maintain a separate software for this sole purpose.
What recommendations would you give to someone considering this product?
For online based feedback collection , Surveymonkey should be a good fit for most organizations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
