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SurveyMonkey Enterprise

8.7 /10
Category
SurveyMonkey Enterprise
8.7 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Reliable
  • Efficient Service
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Templates & Question Library

87

Questionnaire Design/Survey Builder

87

Customizable Branding

85

Multi-Media Support

85

Mobile Support

85

Multi-Channel Distribution

85

Role and User Management

84

Data Analysis and Visualization

84

Branching and Logic

83

3rd-Party Integrations

82

Collaboration

82

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Usability and Intuitiveness

86

Quality of Features

85

Vendor Support

85

Breadth of Features

84

Ease of Data Integration

83

Business Value Created

83

Availability and Quality of Training

83

Ease of IT Administration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

79

SurveyMonkey Enterprise Reviews

Mitchell T.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2021

Ease of Use, Fee for Respondents = Key Features

Likeliness to Recommend

7 /10

What differentiates SurveyMonkey Enterprise from other similar products?

SurveyMonkey has a very forgiving learning curve for building surveys, makes distribution of surveys extremely easy, and the option to pay for respondents that fit your demographic needs were key for our clients seeking product feedback.

What is your favorite aspect of this product?

SurveyMonkey's Question Builder saves a lot of time with its library/template of possible question formats.

What do you dislike most about this product?

Lack of customization on the overall look/feel of surveys to fit brand look/feel.

What recommendations would you give to someone considering this product?

Compare it to Qualtrics, Google Forms, or Typeform before deciding to purchase.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Carine O.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

It's ideal for doing low-cost external surveys

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Because it ranges from simple questions to large complex configuration options, you may collect and evaluate surveys for a wide range of purposes, whether internal, external, or at scale. The user interface and design of the service are typically straightforward to understand, and the aggregation function, as well as the service's analysis and design, are well-designed. The aggregation function is well-thought-out, and analysis and feedback are simple to implement.

What is your favorite aspect of this product?

An online survey system is a useful tool that may be used in a range of business situations. If you try to execute the function on your own, you will have to create the infrastructure equipment in accordance with the questionnaire's purpose and pay strict attention to security, which will put a major burden on the system's staff. In this case, SurveyMonkey may be used as a cloud service, allowing you to focus on the most crucial survey material. It also has an analysis option, allowing you to quickly use the survey questions.

What do you dislike most about this product?

It is believed that proper questionnaires can be completed with easy methods if it is an external questionnaire, however, I think there is a bit of a lack of features when it is used within the company. For example, in a company of a certain size or larger, it is often difficult for the person in charge of the questionnaire to capture the application and non-application of all employees and promote those who have not applied.

What recommendations would you give to someone considering this product?

A simple questionnaire might help you collect ideas from both inside and outside the company. It is straightforward to summarize and analyze aggregated findings. If you've never done a survey before, it might be tough to know what questions to ask. I can't think of anything else but the question I really wanted to ask, and the question item has a narrow range of views. SurveyMonkey provides a variety of expert-created templates in this respect, and the question text is really handy. It is now possible to create a questionnaire with no missing elements.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2021

Best-in-class survey software

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Efficient Service
  • Saves Time
  • Transparent

Most Popular SurveyMonkey Enterprise Comparisons

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