What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Efficient Service
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Customizable Branding
Multi-Media Support
Mobile Support
Multi-Channel Distribution
Role and User Management
Data Analysis and Visualization
Branching and Logic
3rd-Party Integrations
Collaboration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Vendor Support
Breadth of Features
Ease of Data Integration
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
Mitchell T.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: Initial Implementation
Submitted Nov 2021
Ease of Use, Fee for Respondents = Key Features
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
SurveyMonkey has a very forgiving learning curve for building surveys, makes distribution of surveys extremely easy, and the option to pay for respondents that fit your demographic needs were key for our clients seeking product feedback.
What is your favorite aspect of this product?
SurveyMonkey's Question Builder saves a lot of time with its library/template of possible question formats.
What do you dislike most about this product?
Lack of customization on the overall look/feel of surveys to fit brand look/feel.
What recommendations would you give to someone considering this product?
Compare it to Qualtrics, Google Forms, or Typeform before deciding to purchase.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Fair
Carine O.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Nov 2021
It's ideal for doing low-cost external surveys
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Because it ranges from simple questions to large complex configuration options, you may collect and evaluate surveys for a wide range of purposes, whether internal, external, or at scale. The user interface and design of the service are typically straightforward to understand, and the aggregation function, as well as the service's analysis and design, are well-designed. The aggregation function is well-thought-out, and analysis and feedback are simple to implement.
What is your favorite aspect of this product?
An online survey system is a useful tool that may be used in a range of business situations. If you try to execute the function on your own, you will have to create the infrastructure equipment in accordance with the questionnaire's purpose and pay strict attention to security, which will put a major burden on the system's staff. In this case, SurveyMonkey may be used as a cloud service, allowing you to focus on the most crucial survey material. It also has an analysis option, allowing you to quickly use the survey questions.
What do you dislike most about this product?
It is believed that proper questionnaires can be completed with easy methods if it is an external questionnaire, however, I think there is a bit of a lack of features when it is used within the company. For example, in a company of a certain size or larger, it is often difficult for the person in charge of the questionnaire to capture the application and non-application of all employees and promote those who have not applied.
What recommendations would you give to someone considering this product?
A simple questionnaire might help you collect ideas from both inside and outside the company. It is straightforward to summarize and analyze aggregated findings. If you've never done a survey before, it might be tough to know what questions to ask. I can't think of anything else but the question I really wanted to ask, and the question item has a narrow range of views. SurveyMonkey provides a variety of expert-created templates in this respect, and the question text is really handy. It is now possible to create a questionnaire with no missing elements.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2021
Best-in-class survey software
Likeliness to Recommend
Pros
- Continually Improving Product
- Efficient Service
- Saves Time
- Transparent