Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
SurveyMonkey Enterprise Logo Award Winner Product Badge
SurveyMonkey Enterprise Logo Award Winner Product Badge
Momentive

SurveyMonkey Enterprise

Composite Score
8.8 /10
CX Score
8.7 /10
Category
SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

Filter By

SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Reliable
  • Efficient Service
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Templates & Question Library

87

Questionnaire Design/Survey Builder

87

Customizable Branding

85

Multi-Media Support

85

Mobile Support

85

Multi-Channel Distribution

84

Role and User Management

84

Data Analysis and Visualization

84

Branching and Logic

84

3rd-Party Integrations

82

Collaboration

82

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Usability and Intuitiveness

86

Quality of Features

85

Vendor Support

85

Ease of Data Integration

84

Breadth of Features

84

Business Value Created

83

Availability and Quality of Training

83

Ease of IT Administration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

80

SurveyMonkey Enterprise Reviews

Leah P.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

A very efficient platform.

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

A well structured software to create and offer surveys for all its users, a system where we can be able to create, modify and analyze our surveys. A platform made exclusively for surveys that are aimed at the general public that is interested in the system.

What is your favorite aspect of this product?

I really like how I can work with SurveyMonkey, the truth is that it is very easy to use, we have not had any inconvenience of any kind. SurveyMonkey is a tool with a great variety of services, we have only been using it for a few months and we think the way it works is fantastic and how it provides us with ease since it is web-based.

What do you dislike most about this product?

I think that at the moment everything has turned out very well, we like how it is implemented and integrated into our organization, we have not found any disadvantage, we love it.

What recommendations would you give to someone considering this product?

It is very easy, even from the first moment we start to use it, it explains very well through its options to handle it and that is nice. We are also happy that it can be compatible with SQL Server and Oracle, I recommend that my colleagues use it with their eyes closed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

John A.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Solid and Confidential Data Collection Tool

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

SurveyMonkey allows the designing or the building of the survey questions, which ensures the specific information get collected to the respective people/partners. SurveyMonkey also has flexibility of activities, where the user can modify or edit some requirements or questions.Data safety measures are also deployed in the tool.

What is your favorite aspect of this product?

SurveyMonkey focus on accuracy, as it allows uploading of proves like screenshots or images. Also, SurveyMonkey initial process of deployment costs the company too little, and even the training part is not too much required. In any case, documents, online templates, and FAQs are available, and they are informative.

What do you dislike most about this product?

The back up speed or option in SurveyMonkey is not perfect, If a power issue or internet arise, there is a possibility that not all the information will be backed up. The accuracy and the speed of this process should be enhanced.

What recommendations would you give to someone considering this product?

SurveyMonkey is a realistically developed program, with a purpose of data collection, analysis, and development of reports that are informative, appropriate, and relevant. Companies that want to learn their market, the customers they serve, or the competitors should implement SurveyMonkey in their workplace.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Lisa Z.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jul 2021

Easy-to-use survey platform

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

The whole process of conducting different types of online surveys is automated and it's easy to analyze the collected data through the data analysis and reporting features offered by this software

What is your favorite aspect of this product?

The design themes and the customizable survey links are my favorite aspects of this product

What do you dislike most about this product?

The free plan has limited number of surveys and has no advanced reporting

What recommendations would you give to someone considering this product?

Serves all the research based purposes of conducting surveys. Long and short, simple and complex surveys can be created within minutes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular SurveyMonkey Enterprise Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019