What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Efficient Service
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Customizable Branding
Multi-Media Support
Mobile Support
Multi-Channel Distribution
Role and User Management
Data Analysis and Visualization
Branching and Logic
3rd-Party Integrations
Collaboration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Data Integration
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
Krisann B.
- Role: C-Level
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Jun 2021
Great way to get needed feedback and insights
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Ease and integration availability
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Have not found any that I cannot work around
What recommendations would you give to someone considering this product?
Definitely recommend and have especially to groups and organizations I am involved with
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Charles J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2021
Very good product
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
They have a very good, yet excellent support team
What is your favorite aspect of this product?
Being able to send as many surveys as you want to as much people as you want
What do you dislike most about this product?
The pricing module is not the best in my point of view
What recommendations would you give to someone considering this product?
Open a trail version and use surveymonkey
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Gaqa H.
- Role: Vendor Management
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Jun 2021
"Best Survey Builder."
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
SurveyMonkey has almost the same capabilities and features as other similar products but they are better in the support that they have.
What is your favorite aspect of this product?
My favorite aspect of this product is that SurveyMonkey has a survey builder that will help the user create any survey from the start till the end.
What do you dislike most about this product?
The lack of constant updates that SurveyMonkey has is what I dislike about this product.
What recommendations would you give to someone considering this product?
My recommendation to whoever is considering this product is to visit SurveyMonkey website and open a trail account and test the solution then upgrade when you want to unlock all the features.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity