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SurveyMonkey Enterprise

8.7 /10
Category
SurveyMonkey Enterprise
8.7 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Reliable
  • Efficient Service
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Templates & Question Library

87

Questionnaire Design/Survey Builder

87

Customizable Branding

85

Multi-Media Support

85

Mobile Support

85

Multi-Channel Distribution

85

Role and User Management

84

Data Analysis and Visualization

84

Branching and Logic

83

3rd-Party Integrations

82

Collaboration

82

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Usability and Intuitiveness

86

Quality of Features

85

Vendor Support

85

Breadth of Features

84

Ease of Data Integration

83

Business Value Created

83

Availability and Quality of Training

83

Ease of IT Administration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

79

SurveyMonkey Enterprise Reviews

Krisann B.

  • Role: C-Level
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Great way to get needed feedback and insights

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Ease and integration availability

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Have not found any that I cannot work around

What recommendations would you give to someone considering this product?

Definitely recommend and have especially to groups and organizations I am involved with

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Charles J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Very good product

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

They have a very good, yet excellent support team

What is your favorite aspect of this product?

Being able to send as many surveys as you want to as much people as you want

What do you dislike most about this product?

The pricing module is not the best in my point of view

What recommendations would you give to someone considering this product?

Open a trail version and use surveymonkey

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Gaqa H.

  • Role: Vendor Management
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

"Best Survey Builder."

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

SurveyMonkey has almost the same capabilities and features as other similar products but they are better in the support that they have.

What is your favorite aspect of this product?

My favorite aspect of this product is that SurveyMonkey has a survey builder that will help the user create any survey from the start till the end.

What do you dislike most about this product?

The lack of constant updates that SurveyMonkey has is what I dislike about this product.

What recommendations would you give to someone considering this product?

My recommendation to whoever is considering this product is to visit SurveyMonkey website and open a trail account and test the solution then upgrade when you want to unlock all the features.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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