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SurveyMonkey Enterprise Logo Award Winner Product Badge
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SurveyMonkey Enterprise

Composite Score
8.8 /10
CX Score
8.7 /10
Category
SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Reliable
  • Efficient Service
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Templates & Question Library

87

Questionnaire Design/Survey Builder

87

Customizable Branding

85

Multi-Media Support

85

Mobile Support

85

Multi-Channel Distribution

84

Role and User Management

84

Data Analysis and Visualization

84

Branching and Logic

84

3rd-Party Integrations

82

Collaboration

82

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Usability and Intuitiveness

86

Quality of Features

85

Vendor Support

85

Ease of Data Integration

84

Breadth of Features

84

Business Value Created

83

Availability and Quality of Training

83

Ease of IT Administration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

80

SurveyMonkey Enterprise Reviews

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2021

the features are great to use

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Anthony F.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Complete and efficient tool for conducting surveys

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

SurveyMonkey is a versatile information gathering and survey solution fully tailored to business needs. It facilitates the electronic sending of the surveys created and allows an efficient compilation of the information obtained. The analysis of the data collected provides the necessary help to improve our decision-making, to adapt our products to the needs of the client.

What is your favorite aspect of this product?

It is a very attractive survey tool, it is easy to use and has a friendly interface. It has a considerable number of ready-made templates ready to use. It has the useful function of exporting the data in various formats, such as CSV, PDF, PPT, among others. It allows to collect the information and access the results in real time. It adapts easily to our needs and allows us to obtain information with total precision.

What do you dislike most about this product?

Although it is a platform that has been very useful, its customer service should improve response time to requirements. Its user interface can be modernized and more visually appealing.

What recommendations would you give to someone considering this product?

I recommend that you use SurveyMonkey for its wide variety of survey features. In addition, due to its ease of use and the excellent analysis obtained from the information collected from users or customers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Rami A.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Fantastic Product that is easy to use

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

This solution is the best solution for creating surveys. Surveymonkey makes it so easy for anyone to create a survey and send it to anyone they want.

What is your favorite aspect of this product?

My favorite aspect of this product is that you are able to create a survey in minutes without the need to be a very technical person yourself.

What do you dislike most about this product?

I dont like that suveymonkey are not always updating their templates.

What recommendations would you give to someone considering this product?

I recommend that you try the free version then upgrade if you find it suitable to your needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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