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SurveyMonkey Enterprise Logo Award Winner Product Badge
SurveyMonkey Enterprise Logo Award Winner Product Badge
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SurveyMonkey Enterprise

Composite Score
8.8 /10
CX Score
8.7 /10
Category
SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Reliable
  • Efficient Service
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Templates & Question Library

87

Questionnaire Design/Survey Builder

87

Customizable Branding

85

Multi-Media Support

85

Mobile Support

85

Multi-Channel Distribution

84

Role and User Management

84

Data Analysis and Visualization

84

Branching and Logic

84

3rd-Party Integrations

82

Collaboration

82

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Usability and Intuitiveness

86

Quality of Features

85

Vendor Support

85

Ease of Data Integration

84

Breadth of Features

84

Business Value Created

83

Availability and Quality of Training

83

Ease of IT Administration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

80

SurveyMonkey Enterprise Reviews

Bahaa Y.

  • Role: Consultant
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Survey Monkey is the great

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Suvery Monkey have a very good and supporting team that will help you whenever needed. The overall cost of using Survey Monkey is not considered to be high.

What is your favorite aspect of this product?

Survey Monkey has a features that are very useful and easy to use. The best feature I like is the ability to use your own branding while creating a survey so the clients will see a professional survey.

What do you dislike most about this product?

The dashboard can be better visually speaking but other than that survey monkey is great.

What recommendations would you give to someone considering this product?

I highly recommend using Survey Monkey for any person who is looking for a survey creating tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Operations
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jun 2021

You get what you pay for!

Likeliness to Recommend

8 /10

Pros

  • Effective Service
  • Continually Improving Product
  • Enables Productivity
  • Inspires Innovation

Cons

  • Vendor's Interest First
  • Less Friendly Negotiation
  • Role: Operations
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted May 2021

Easy to set up and use.

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Effective Service
  • Saves Time
  • Fair

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