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SurveyMonkey Enterprise Logo Award Winner Product Badge
SurveyMonkey Enterprise Logo Award Winner Product Badge
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SurveyMonkey Enterprise

Composite Score
8.8 /10
CX Score
8.7 /10
Category
SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Reliable
  • Efficient Service
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Templates & Question Library

87

Questionnaire Design/Survey Builder

87

Customizable Branding

85

Multi-Media Support

85

Mobile Support

85

Multi-Channel Distribution

84

Role and User Management

84

Data Analysis and Visualization

84

Branching and Logic

84

3rd-Party Integrations

82

Collaboration

82

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Usability and Intuitiveness

86

Quality of Features

85

Vendor Support

85

Ease of Data Integration

84

Breadth of Features

84

Business Value Created

83

Availability and Quality of Training

83

Ease of IT Administration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

80

SurveyMonkey Enterprise Reviews

Jack R.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Best of the Best

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

You can find thousands of survey creating solutions out there, but none will be able to provide you with the same outcome as SurveyMonkey.

What is your favorite aspect of this product?

After trying several other products that say that they offer a similar solution, I came back to SurveyMonkey because they have the simplest yet most elegant survey builder that will allow you to use your own company branding while designing the survey.

What do you dislike most about this product?

The lack of template updates that SurveyMonkey offers is very slow, I suggest that they add more templates.

What recommendations would you give to someone considering this product?

I recommend that anyone looking for a survey building tool that will give you clear reports to use SurveyMonkey.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2021

Intuitive, clean management of surveys

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

patrick s.

  • Role: Vendor Management
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Great product with fantastic features

Likeliness to Recommend

7 /10

What differentiates SurveyMonkey Enterprise from other similar products?

There are a lot of survey creators in the market, but surveymonkey stands out among the rest because they have worked very good on marketing themselves since the time they launched. They give you the option to create a free account that lets you test all the features and you can also continue using the free version but you will not be able to view and analyze the data you get and also you will not be able to use your own branding.

What is your favorite aspect of this product?

Being able to create a survey from scratch with the survey builder, without the need to have previous experience is one of the best features of surveymonkey. The cost of upgrading to a paid version is considered to be low compared to others, this gives surveymonkey an edge over others in my point of view.

What do you dislike most about this product?

As mentioned earlier, there are a lot of similar products in the market that deal with creating and managing survey and they are also good, but the surveymonkey always standout among the rest and this in my point of view is something that I dont like, since some of the other solutions might be as good or even better but since surveymonkey has been in the market for such a long time, everyone goes directly to using it without trying other solutions.

What recommendations would you give to someone considering this product?

I recommend to test all other similar products before making a purchase to make sure that you are going the right direction.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Most Popular SurveyMonkey Enterprise Comparisons

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