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SurveyMonkey Enterprise Logo Award Winner Product Badge
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SurveyMonkey Enterprise

Composite Score
8.8 /10
CX Score
8.7 /10
Category
SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Reliable
  • Efficient Service
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Templates & Question Library

87

Questionnaire Design/Survey Builder

87

Customizable Branding

85

Multi-Media Support

85

Mobile Support

85

Multi-Channel Distribution

84

Role and User Management

84

Data Analysis and Visualization

84

Branching and Logic

84

3rd-Party Integrations

82

Collaboration

82

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Usability and Intuitiveness

86

Quality of Features

85

Vendor Support

85

Ease of Data Integration

84

Breadth of Features

84

Business Value Created

83

Availability and Quality of Training

83

Ease of IT Administration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

80

SurveyMonkey Enterprise Reviews

Nancy T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Best Product ever

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

I consider SurveyMonkey to be one of the best products i have ever used since it allows you to create and manage your surveys easily at a low price

What is your favorite aspect of this product?

My favorite aspect of SurveyMonkey is the survey builder that is fully customizable with your own branding. You can send the survey to as much people as you want and export the data received according to what you are looking for.

What do you dislike most about this product?

Some of the features are complex to use specially if you are building a survey that includes multiple outcomes, but with extra training, you can become an expert creating surveys

What recommendations would you give to someone considering this product?

I recommend that you try survey monkey and other products that can do the same job and then decide which one better suits your company.

Pros

  • Fair
  • Generous Negotitation
  • Enables Productivity
  • Trustworthy

Cons

  • Slower Product Innovation
  • Charges for Enhancements
  • Leverages Incumbent Status

Bobby N.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Overall fantastic product to work with.

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Simplicity and ease of use.

What is your favorite aspect of this product?

Easily able to create new surveys and get them out fast

What do you dislike most about this product?

All the email notifications.

What recommendations would you give to someone considering this product?

Definitely give it a try to simplify your business survey needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Candace M.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2021

Easy and quick insights

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

It offers easy modules to gather feedback and export to excel.

What is your favorite aspect of this product?

It provides comprehensive results including graphs and diagrams that help interpret the results.

What do you dislike most about this product?

The simple surveys are free to design and deploy, but more sophisticated options require payment.

What recommendations would you give to someone considering this product?

It's appropriate to get quick, short responses from employees/end users. There are great options for varied answer types (i.e. multiple choice, drop downs, text responses) that allow it to suit most needs

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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