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SurveyMonkey Enterprise Logo Award Winner Product Badge
SurveyMonkey Enterprise Logo Award Winner Product Badge
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SurveyMonkey Enterprise

Composite Score
8.8 /10
CX Score
8.7 /10
Category
SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Reliable
  • Efficient Service
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Templates & Question Library

87

Questionnaire Design/Survey Builder

87

Customizable Branding

85

Multi-Media Support

85

Mobile Support

85

Multi-Channel Distribution

84

Role and User Management

84

Data Analysis and Visualization

84

Branching and Logic

84

3rd-Party Integrations

82

Collaboration

82

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Usability and Intuitiveness

86

Quality of Features

85

Vendor Support

85

Ease of Data Integration

84

Breadth of Features

84

Business Value Created

83

Availability and Quality of Training

83

Ease of IT Administration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

80

SurveyMonkey Enterprise Reviews

Saurabh N.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2021

One of the best go-to tools for surveys

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Mostly the wide variety of platforms supported from web to mobile - from windows, android to ios

What is your favorite aspect of this product?

Vast knowledge repository

What do you dislike most about this product?

Would need more customer service options - like phone, web chat, email etc.

What recommendations would you give to someone considering this product?

Should be one of the top considerations for survey tools as they are the market leaders here!

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Samir M.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Easy & relaible

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Survey Monkey has all the features that you might think of when it has to do with surveys and they have a very knowledgeable support team

What is your favorite aspect of this product?

The amount of templates that cover any type of survey available along with questions and answers to make your creation much easier

What do you dislike most about this product?

Some of the features requires a person to have some training to be able to use them

What recommendations would you give to someone considering this product?

Try it using the free version but im sure you will upgrade from day 1

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carine C.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

A product to be liked

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Facility of use

What is your favorite aspect of this product?

Great for statistical studies

What do you dislike most about this product?

I don’t know

What recommendations would you give to someone considering this product?

Great for students doing research

Pros

  • Client Friendly Policies
  • Trustworthy
  • Effective Service
  • Fair

Cons

  • Less Inspiring

Most Popular SurveyMonkey Enterprise Comparisons

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