What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSurveyMonkey Enterprise Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SurveyMonkey Enterprise.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Efficient Service
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Customizable Branding
Multi-Media Support
Mobile Support
Multi-Channel Distribution
Role and User Management
Data Analysis and Visualization
Branching and Logic
3rd-Party Integrations
Collaboration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Data Integration
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
SurveyMonkey Enterprise Reviews
Saurabh N.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2021
One of the best go-to tools for surveys
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Mostly the wide variety of platforms supported from web to mobile - from windows, android to ios
What is your favorite aspect of this product?
Vast knowledge repository
What do you dislike most about this product?
Would need more customer service options - like phone, web chat, email etc.
What recommendations would you give to someone considering this product?
Should be one of the top considerations for survey tools as they are the market leaders here!
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Continually Improving Product
Samir M.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2021
Easy & relaible
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Survey Monkey has all the features that you might think of when it has to do with surveys and they have a very knowledgeable support team
What is your favorite aspect of this product?
The amount of templates that cover any type of survey available along with questions and answers to make your creation much easier
What do you dislike most about this product?
Some of the features requires a person to have some training to be able to use them
What recommendations would you give to someone considering this product?
Try it using the free version but im sure you will upgrade from day 1
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Carine C.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2021
A product to be liked
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Facility of use
What is your favorite aspect of this product?
Great for statistical studies
What do you dislike most about this product?
I don’t know
What recommendations would you give to someone considering this product?
Great for students doing research
Pros
- Client Friendly Policies
- Trustworthy
- Effective Service
- Fair
Cons
- Less Inspiring