What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Efficient Service
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Customizable Branding
Multi-Media Support
Mobile Support
Multi-Channel Distribution
Role and User Management
Data Analysis and Visualization
Branching and Logic
3rd-Party Integrations
Collaboration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Data Integration
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
Zahi N.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Mar 2021
Fantastic tool
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Surveymonkey is one of the companies that even though have reached a good position in the market but still work on improving themselves, and thats what makes them better than others in my point of view.
What is your favorite aspect of this product?
Surveymonkey is one of the most easy friendly to use solution available in the market due to features that it provides you to be able to use this tool effectively. The yearly cost is not much if you know how to use it properly to be able to identify new prospects as i do myself. You can create a survey in a matter of minutes on any device..
What do you dislike most about this product?
I dont like the fact that you cannot use this product offline, but on the other hand, why would you want to use it anywhere but online where it belongs.
What recommendations would you give to someone considering this product?
i recommend that you make sure to check all Tiers along with the benefits that come from each Tier before subscribing since most might consider the free teir enough for them, while others will want more.
Pros
- Reliable
- Fair
- Generous Negotitation
- Includes Product Enhancements
Posy Lou D.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Mar 2021
Easy to use, but I recommend the free version.
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Google Forms has been a great alternative to SurveyMonkey. I think SurveyMonkey is great when it comes to creating quick and easy surveys, but it may not be the best tool for a larger survey for project.
What is your favorite aspect of this product?
I love the free version and the templates and data visualization.
What do you dislike most about this product?
I don't like the paid versions as much.
What recommendations would you give to someone considering this product?
I recommend starting with the free version and seeing if you feel the need to upgrade.
Pros
- Efficient Service
- Respectful
- Helps Innovate
- Continually Improving Product
Cons
- Vendor Friendly Policies
- Vendor's Interest First
- Less Generous
Jeffrey N.
- Role: Human Resources
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Feb 2021
Very good way to create surveys.
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
The breadth of capabilities and ease of use.
What is your favorite aspect of this product?
The ability to use preset questions.
What do you dislike most about this product?
The logic piece can be confusing sometimes.
What recommendations would you give to someone considering this product?
None, the product is very good for those needing to create surveys.
Pros
- Reliable
- Enables Productivity
- Saves Time
- Helps Innovate
