What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Efficient Service
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Customizable Branding
Multi-Media Support
Mobile Support
Multi-Channel Distribution
Role and User Management
Data Analysis and Visualization
Branching and Logic
3rd-Party Integrations
Collaboration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Vendor Support
Breadth of Features
Ease of Data Integration
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
Arya K.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2024
Simple but usable
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
It is a simple program that anyone can use regardless of what industry or field you are in.
What is your favorite aspect of this product?
You can easily make and administer surveys regardless of what level you are at.
What do you dislike most about this product?
If you are more than an intermediate level of a survey software user this is too simplistic to use
What recommendations would you give to someone considering this product?
If you are a beginner it's great for very generic and simple surveys. However if you want more complex surveys this may not be the program for you.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Commodity Features
- Less Inspiring
- Less Caring
Anita O.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2024
Addresses a arge part of our survey needs.
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Quality of analytics and reporting for surveys is unmatched in my opinion. As a team, we have leveraged Surveymonkey's integration with our existing data visualization toolset to gain more context and insights around our survey data. Being able to achieve the aforementioned, is testament to Surveymonkey's quality integration with third party apps, we use at work.
What is your favorite aspect of this product?
Drag and drop survey builder which makes it fast to build surveys. I should mention Surveymonkey's template library as well. The quantity and quality of templates in this library has prevented us from needing to build our survey templates from scratch, most of the time. We simply choose from the library and customise slightly to fit our needs.
What do you dislike most about this product?
Limited survey channel distribution options, especially for offline survey sharing. Branching and skip logic options are not intuitive enough for me and can be a lot better.
What recommendations would you give to someone considering this product?
For those who can do without offline distribution of surveys, they should look no further than Surveymonkey.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
Ryan G.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2024
Is easy to use and great starter software
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
It was very easy to use, it was simple and straightforward. It allowed you to share and field different iterations of a survey on a number of different devices easily. Had online and offline modes. The survey flow and builders were easy to use. However the software did not allow more complex forms of analytics/ survey design for sequential monadic design.
What is your favorite aspect of this product?
It was easy to use
What do you dislike most about this product?
It did not allow use to analyze more complex data sets or have survey designs that were more complex in nature
What recommendations would you give to someone considering this product?
It is a great starter software to begin creating surveys. It will cover 90% of what you need.
Pros
- Transparent
- Reliable
- Performance Enhancing
- Trustworthy
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Productive
