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SurveyMonkey Enterprise Logo Award Winner Product Badge
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SurveyMonkey Enterprise

Composite Score
8.8 /10
CX Score
8.7 /10
Category
SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Reliable
  • Efficient Service
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Templates & Question Library

87

Questionnaire Design/Survey Builder

87

Customizable Branding

85

Multi-Media Support

85

Mobile Support

85

Multi-Channel Distribution

84

Role and User Management

84

Data Analysis and Visualization

84

Branching and Logic

84

3rd-Party Integrations

82

Collaboration

82

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Usability and Intuitiveness

86

Quality of Features

85

Vendor Support

85

Ease of Data Integration

84

Breadth of Features

84

Business Value Created

83

Availability and Quality of Training

83

Ease of IT Administration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

80

SurveyMonkey Enterprise Reviews

Arya K.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Simple but usable

Likeliness to Recommend

6 /10

What differentiates SurveyMonkey Enterprise from other similar products?

It is a simple program that anyone can use regardless of what industry or field you are in.

What is your favorite aspect of this product?

You can easily make and administer surveys regardless of what level you are at.

What do you dislike most about this product?

If you are more than an intermediate level of a survey software user this is too simplistic to use

What recommendations would you give to someone considering this product?

If you are a beginner it's great for very generic and simple surveys. However if you want more complex surveys this may not be the program for you.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Commodity Features
  • Less Inspiring
  • Less Caring

Anita O.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Addresses a arge part of our survey needs.

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Quality of analytics and reporting for surveys is unmatched in my opinion. As a team, we have leveraged Surveymonkey's integration with our existing data visualization toolset to gain more context and insights around our survey data. Being able to achieve the aforementioned, is testament to Surveymonkey's quality integration with third party apps, we use at work.

What is your favorite aspect of this product?

Drag and drop survey builder which makes it fast to build surveys. I should mention Surveymonkey's template library as well. The quantity and quality of templates in this library has prevented us from needing to build our survey templates from scratch, most of the time. We simply choose from the library and customise slightly to fit our needs.

What do you dislike most about this product?

Limited survey channel distribution options, especially for offline survey sharing. Branching and skip logic options are not intuitive enough for me and can be a lot better.

What recommendations would you give to someone considering this product?

For those who can do without offline distribution of surveys, they should look no further than Surveymonkey.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Ryan G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Is easy to use and great starter software

Likeliness to Recommend

6 /10

What differentiates SurveyMonkey Enterprise from other similar products?

It was very easy to use, it was simple and straightforward. It allowed you to share and field different iterations of a survey on a number of different devices easily. Had online and offline modes. The survey flow and builders were easy to use. However the software did not allow more complex forms of analytics/ survey design for sequential monadic design.

What is your favorite aspect of this product?

It was easy to use

What do you dislike most about this product?

It did not allow use to analyze more complex data sets or have survey designs that were more complex in nature

What recommendations would you give to someone considering this product?

It is a great starter software to begin creating surveys. It will cover 90% of what you need.

Pros

  • Transparent
  • Reliable
  • Performance Enhancing
  • Trustworthy

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Productive

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