What is Moogsoft?
Moogsoft AIOps is a purpose-built software platform optimized to deliver continuous service assurance through its role as a real-time operational System of Engagement for your entire organization. It adds the critical layer of intelligence and integration between performance monitoring and IT Service Management (ITSM) systems to reduce Operational actions by up to 99% of events.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
96 Plan to Renew
3
Since last award
65 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Moogsoft?
Pros
- Efficient Service
- Includes Product Enhancements
- Continually Improving Product
- Caring
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Change Control Automation
Event & Alert Management Automation
Security Operations Automation
Incident Management Automation
Operational Task Automation
Data Visualization
Problem Management Automation
Performance & Capacity Management Automation
Analyze Activity Data
Analyze Discovery Data
Machine Learning
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Ease of Customization
Vendor Support
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Moogsoft Reviews
Neha G.
- Role: Consultant
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Dec 2024
Easy to implement and integrate.
Likeliness to Recommend
What differentiates Moogsoft from other similar products?
Best part is very user friendly. Ease of integration with predefined values . Auto de duplication feature to provide ease of event management. Workflows thta provides easy automation.
What is your favorite aspect of this product?
User friendly dashboard and simple flow of integration. Event management was best
What do you dislike most about this product?
Reporting, no self tool to create dashboards . Need to integrate it with other tools to create the same.
What recommendations would you give to someone considering this product?
It's low cost, easy to integrate and implement and provide good event management.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Generous Negotitation
Rodrigo B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2024
Very extensible on its on-prem version
Likeliness to Recommend
What differentiates Moogsoft from other similar products?
The availability of an on-prem version along with its JavaScript-based extension capabilties make Moogsoft unique
What is your favorite aspect of this product?
The ability to cutomize and extend the product to meet business needs
What do you dislike most about this product?
The lack of quality data analytics reports, requiring an external tool for that (Grafana)
What recommendations would you give to someone considering this product?
It is a great product, but currently there are many other vendors also tackling that challenge verey competently. Do a good research, and if time and resources allow, conduct a Proof of Concept.
Pros
- Trustworthy
- Efficient Service
- Respectful
- Client Friendly Policies
Jeremy W.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2024
Moogsoft centralizes alerts from monitoring tools
Likeliness to Recommend
What differentiates Moogsoft from other similar products?
With Moogsoft, everyone has access to a shared platform. Detecting duplicate alerts is very simple. Correlates can be made for all relevant warnings. One of the AIOps tools is open source. All of our alarms are now consolidated in one convenient location, which greatly simplifies our problem. Value-adding features such as event management and observability are also available. The only thing you need to know is how to implement workflow functions.
What is your favorite aspect of this product?
I like that Moogsoft can be used easily. You can easily access and understand all circumstances and incidents through workflows. They also have excellent customer service. Furthermore, the cloud system is useful and easy to use.
What do you dislike most about this product?
Our experiences with previous versions of Moogsoft were not ideal, but the software has improved greatly thanks to continued product improvements, and the newer Enterprise versions are even better. The user interface is where most of the work will be done.
What recommendations would you give to someone considering this product?
Perform predictive monitoring with the help of AI and consolidate alerts from various monitoring systems. Centrally manage the creation of incidents according to metallic CI classification.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Effective Service
