Moogsoft Customer Reviews 2024

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Moogsoft

Composite Score

6.8 /10

CX Score

6.9 /10

19 Reviews Write a Review

What is Moogsoft?

Moogsoft AIOps is a purpose-built software platform optimized to deliver continuous service assurance through its role as a real-time operational System of Engagement for your entire organization. It adds the critical layer of intelligence and integration between performance monitoring and IT Service Management (ITSM) systems to reduce Operational actions by up to 99% of events.

Company Details

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Moogsoft Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Moogsoft.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

96 Plan to Renew

3
Since last award

65 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Moogsoft?

11% Negative

12% Neutral

77% Positive

Pros

Efficient Service
Includes Product Enhancements
Continually Improving Product
Caring

Cons

Under Delivered

Feature Ratings

Average 68

Change Control Automation

Event & Alert Management Automation

Security Operations Automation

Incident Management Automation

Operational Task Automation

Data Visualization

Problem Management Automation

Performance & Capacity Management Automation

Analyze Activity Data

Analyze Discovery Data

Machine Learning

Vendor Capability Ratings

Average 74

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Ease of Customization

Vendor Support

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Moogsoft Reviews

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Unique features

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Unique Features
Includes Product Enhancements

Drago K.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Good features but AIOps must be improved

Likeliness to Recommend

9 /10

What differentiates Moogsoft from other similar products?

Good AIOps platform and portability.

What is your favorite aspect of this product?

Work on custom built LAMs where standard ones are not good fit.

What do you dislike most about this product?

Real usable algorithm templates for common stuff in operational intelligence.

What recommendations would you give to someone considering this product?

Keep existing event correlation engines and forward data to Moogsoft for further processing and analysis. Normalize incoming data as much as it can be.

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Cons

Under Delivered
Less Inspiring
Less Generous

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Automatic correlations, easy to install & Scalable

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Efficient Service
Caring

Latest Research

Moogsoft

What is Moogsoft?

Company Details

Need Assistance?

Awards & Recognition

Moogsoft Ratings

83 Likeliness to Recommend

1 Since last award

96 Plan to Renew

3 Since last award

65 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Moogsoft?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Machine Learning Generate insights using machine learning algorithms e.g. event prediction, anomaly detection, sentiment analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Moogsoft Reviews

Unique features

Likeliness to Recommend

Pros

Drago K.

Good features but AIOps must be improved

Likeliness to Recommend

Pros

Cons

Automatic correlations, easy to install & Scalable

Likeliness to Recommend

Pros

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Feature Ratings

Change Control Automation

Event & Alert Management Automation

Security Operations Automation

Incident Management Automation

Operational Task Automation

Data Visualization

Problem Management Automation

Performance & Capacity Management Automation

Analyze Activity Data

Analyze Discovery Data

Machine Learning

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Ease of Customization

Vendor Support

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features