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MakeMyTrip

myBiz

Composite Score

7.5 /10

CX Score

7.7 /10

26 Reviews Write a Review

What is myBiz?

MakeMyTrip for Business is a one-stop travel management solution for all business travel needs of micro, mid, & large-sized organisations.

Company Details

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myBiz Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on myBiz.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love myBiz?

3% Negative

5% Neutral

92% Positive

Pros

Trustworthy
Includes Product Enhancements
Enables Productivity
Helps Innovate

Feature Ratings

Average 77

Travel and Accommodation Booking

Notifications/Alerts/Updates

Expense Management

Itinerary Management

Mobile

Bank/Credit Card Integration

Policy Configuration/Implementation

Self-Service

Savings Optimization

Rate Tracking

AI Driven Personalization

Vendor Capability Ratings

Average 72

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Business Value Created

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

myBiz Reviews

Diego N.

Role: Human Resources
Industry: Shipping
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Great product

Likeliness to Recommend

10 /10

What differentiates myBiz from other similar products?

The way they do business is so complex and easy to understand

What is your favorite aspect of this product?

call center they help very fast, no long lines awaitng

What do you dislike most about this product?

the app when they need to update it could freeze up

What recommendations would you give to someone considering this product?

make this your app of daily use

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Digant R.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Great selection. Can improve on the UI/UX.

Likeliness to Recommend

6 /10

What differentiates myBiz from other similar products?

The options for hotels is more and the innovation in booking is good. Also I feel overall the costs are lower than other vendors

What is your favorite aspect of this product?

I like the choice and customization of options

What do you dislike most about this product?

The usage in phone is a bit problematic and the help is a bit slow

What recommendations would you give to someone considering this product?

Can be used for larger organizations who wish to give more options to employees

Pros

Saves Time
Respectful
Continually Improving Product
Reliable

Cons

Less Generous
Less Transparent

Rizwan A.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Excellent for booking flights, but less for hotels

Likeliness to Recommend

7 /10

What differentiates myBiz from other similar products?

The employee has the ability to submit a travel request, which he can then approve. Free date modifications and transparent fares. It is a business solution. I include people whose bookings allow them to deduct taxes and bills.

What is your favorite aspect of this product?

It was easy to book, and the prices were very reasonable. I enjoyed the experience and how convenient it was. Quick and easy to use. The accounts team loves the simple interface.

What do you dislike most about this product?

Even the business mobile application's interface is not up to par, so we always need to use a desktop. Please launch additional applications or portals for business travelers.

What recommendations would you give to someone considering this product?

Better convenience, quicker booking options, and fares that can be refunded uncomplicatedely, round-the-clock service. Excellent user experience and simple booking process. I received my refund specifically for cancellation within a few hours of the app's process, with no calls, emails, or follow-up required.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Inspires Innovation

Cons

Less Transparent
Less Friendly Negotiation

Latest Research

myBiz

What is myBiz?

Company Details

Need Assistance?

myBiz Ratings

86 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love myBiz?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

myBiz Reviews

Diego N.

Great product

Likeliness to Recommend

Pros

Digant R.

Great selection. Can improve on the UI/UX.

Likeliness to Recommend

Pros

Cons

Rizwan A.

Excellent for booking flights, but less for hotels

Likeliness to Recommend

Pros

Cons

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Title

Feature Ratings

Travel and Accommodation Booking

Notifications/Alerts/Updates

Expense Management

Itinerary Management

Mobile

Bank/Credit Card Integration

Policy Configuration/Implementation

Self-Service

Savings Optimization

Rate Tracking

AI Driven Personalization

Vendor Capability Ratings

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Business Value Created

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration