This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

SolarWinds

N‑sight RMM

Composite Score

7.2 /10

CX Score

7.2 /10

17 Reviews Write a Review

What is N‑sight RMM?

N‑sight RMM platform delivers a powerful combination of capabilities that get you up and running fast, for one low price. So you can quickly earn more, while paying less.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

N‑sight RMM won the following awards in the Remote Monitoring and Management category

Filter By

7 Top Rated Capabilities

5 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

7 Top Rated Features

2023

N‑sight RMM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on N‑sight RMM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love N‑sight RMM?

0% Negative

33% Neutral

67% Positive

Pros

Trustworthy
Respectful
Fair
Reliable

Feature Ratings

Average 86

Patch Management

Process Automation

Discovery

Remote Control

Remote NOC, SOC, Helpdesk Integration

Network Management

Ransomware Recovery and Removal

Anti Malware Signature Detection

Endpoint Backup

Support for IoT Devices

Real User Monitoring

Vendor Capability Ratings

Average 85

Quality of Features

Vendor Support

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

N‑sight RMM Reviews

Stephen B.

Role: Information Technology
Industry: Agriculture
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

My Favorite Remote Mgt Tool Yet

Likeliness to Recommend

9 /10

What differentiates N‑sight RMM from other similar products?

The widgets and features available in the remote monitor make it much easier to jump between customer screens and find what you are looking for.

What is your favorite aspect of this product?

Being able to reference multiple screens on a customer computer at once.

What do you dislike most about this product?

No complaints so far.

What recommendations would you give to someone considering this product?

Give it a shot. It is fast, easy, and well laid out.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

Brennan S.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Good features, difficult to navigate and old UI

Likeliness to Recommend

6 /10

What differentiates N‑sight RMM from other similar products?

Integrations

What is your favorite aspect of this product?

Features and integrations

What do you dislike most about this product?

Old UI, hard to navigate and find what you want

What recommendations would you give to someone considering this product?

The products seems to be left behind, no SSO and old integrations. Agents going down and needing to be reinstalled. Also easily charged by adding features that don't mention charges in the dashboard.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Slower Product Innovation
Inhibits Innovation
Less Inspiring

Christina R.

Role: Information Technology
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Distinguished Remote Managing Approach

Likeliness to Recommend

9 /10

What differentiates N‑sight RMM from other similar products?

The platform has an endpoint back up, which ensure every security measure is fully improvised. The establishment of the right network management option is another reliable focus.

What is your favorite aspect of this product?

The ransomware recovery procedures from the program ensure no data or business losses.

What do you dislike most about this product?

The real user monitoring procedures from the program is something that calls for business upgrade.

What recommendations would you give to someone considering this product?

Absolutely, this is an incredible approach, that helps monitor all the business process, and players.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Latest Research

N‑sight RMM

What is N‑sight RMM?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

N‑sight RMM Ratings

85 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love N‑sight RMM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Discovery Automated discovery and identification of devices and associated applications on the network.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

N‑sight RMM Reviews

Stephen B.

My Favorite Remote Mgt Tool Yet

Likeliness to Recommend

Pros

Brennan S.

Good features, difficult to navigate and old UI

Likeliness to Recommend

Pros

Cons

Christina R.

Distinguished Remote Managing Approach

Likeliness to Recommend

Pros

Title

Feature Ratings

Patch Management

Process Automation

Discovery

Remote Control

Remote NOC, SOC, Helpdesk Integration

Network Management

Ransomware Recovery and Removal

Anti Malware Signature Detection

Endpoint Backup

Support for IoT Devices

Real User Monitoring

Vendor Capability Ratings

Quality of Features

Vendor Support

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement