What is Navan?
Navan (formerly TripActions) is the all-in-one super app that makes travel easy so you can focus on being there, not getting there. Build and scale a travel program with ease. Navan provides an unrivaled travel inventory, a seamless user experience, and personalized 24/7 support so your employees can focus on being there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 89%
- Conflict Resolution:
- 86%
- Strategy & Innovation:
- 87%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Navan?
Pros
- Security Protects
- Reliable
- Enables Productivity
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Notifications/Alerts/Updates
Bank/Credit Card Integration
Expense Management
Policy Configuration/Implementation
AI Driven Personalization
Self-Service
Expense Automation
Risk Management
Mobile
Sustainability Reports
Travel and Accommodation Booking
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Quality of Features
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Navan Reviews
Vivek P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Best app for both employers and employees.
Likeliness to Recommend
What differentiates Navan from other similar products?
TripActions provides experience making all kinds of flight and hotel reservations, and that, too, in a single application, is just commendable. Also, it helps in saving time and also solving many corporate issues for managing costs.
What is your favorite aspect of this product?
The services provided by TripActions are best for searching for hotels and flights. I mostly use it for expense management and reimbursement purpose. Also, I like the mobile app for using TripActions on the go.
What do you dislike most about this product?
Nothing as such to dislike . But there are some issues in the App that are needed to improve in the coming updates, although the web version does the job.
What recommendations would you give to someone considering this product?
Should go for it !
Pros
- Helps Innovate
- Reliable
- Friendly Negotiation
- Continually Improving Product
Promod Kr. P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
Very Good UI and easy to use.
Likeliness to Recommend
What differentiates Navan from other similar products?
I have filled reimbursement form for the wellness benefits on TripActions. The good thing are the autosuggestions while filling the form and the auto scan feature for the receipt.
What is your favorite aspect of this product?
It makes the reimbursement process very smooth and also the auto scan feature, reduces the pain of writing lot of the stuffs.
What do you dislike most about this product?
I have filled reimbursement form for the wellness benefits on TripActions. The only thing that I did not like was the length of the form, else everything looked fine.
What recommendations would you give to someone considering this product?
Superb product....go for it.
Pros
- Respectful
- Efficient Service
- Effective Service
- Caring
Uma S.
- Role: Finance
- Industry: Chemicals
- Involvement: End User of Application
Submitted Feb 2023
Easy-to-use interface for booking and planning
Likeliness to Recommend
What differentiates Navan from other similar products?
TripActions is the only solution we need to manage physical and virtual cards for corporate travel expenses, and hotel and flight bookings with exclusive deals, cashback and rewards.
What is your favorite aspect of this product?
The enhanced user experience to book tickets and manage expenses in one place is incredible. Business travel has become seamless with features like multi-level approval, expense reports, integration, and much more.
What do you dislike most about this product?
If it connects with all airlines and hotels, it will be the next-generation online booking tool that can save a lot of cash through rewards and cashback while booking across the world.
What recommendations would you give to someone considering this product?
It's easy to create and customize travel policies that ensure you stay within spending limits. You can set up approval for tickets costs and trips to manage your corporate travel more efficiently.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
