What is Navan?
Navan (formerly TripActions) is the all-in-one super app that makes travel easy so you can focus on being there, not getting there. Build and scale a travel program with ease. Navan provides an unrivaled travel inventory, a seamless user experience, and personalized 24/7 support so your employees can focus on being there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
Up
1
Since last award
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 89%
- Conflict Resolution:
- 86%
- Strategy & Innovation:
- 87%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Navan?
Pros
- Security Protects
- Reliable
- Enables Productivity
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Notifications/Alerts/Updates
Bank/Credit Card Integration
Expense Management
Policy Configuration/Implementation
AI Driven Personalization
Self-Service
Expense Automation
Risk Management
Mobile
Sustainability Reports
Travel and Accommodation Booking
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Quality of Features
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Navan Reviews
Diego N.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2023
Fantastic and helpful app
Likeliness to Recommend
What differentiates Navan from other similar products?
The use of the app tells you step by step how to proceed, so easy to use.
What is your favorite aspect of this product?
Its very visual
What do you dislike most about this product?
Sometimes when you ask to chat with someone the options are very limited or not helpful.
What recommendations would you give to someone considering this product?
Use it, very helpful and simple.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Allison S.
- Role: Sales Marketing
- Industry: Machinery
- Involvement: End User of Application
Submitted Dec 2022
Straightforward solution that anyone can use
Likeliness to Recommend
What differentiates Navan from other similar products?
TripActions made our expense management process less administrative and more user-friendly for all employees. By automating all our expense claim tracking and calculation significantly reduced the occurence of errors
What is your favorite aspect of this product?
The mobile app allows us to record cash expenses ans accounting data on the spot, even when we are not in the office. It has a straightforward reporting process built-in that saves time and improved productivity
What do you dislike most about this product?
Easy integration with everyday business tools such as email and project management tools. Allow us to fully customize the solution to get that exact look and feel our company requires
What recommendations would you give to someone considering this product?
TripActions provides a simple and intuitive way to handle your employees' expenses and breeze through the claims and this will help save up valuable business time and resources by taking a digital approach to costs
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Pondoski G.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Nov 2022
My Experience With TripActions
Likeliness to Recommend
What differentiates Navan from other similar products?
With TripActions, it becomes easy to manage expenses as well planning employees travel easy
What is your favorite aspect of this product?
The software is easy to use and manage It makes travel expenses management easy The software comes with cooperate and company travel management features
What do you dislike most about this product?
The software has always worked as it should and I haven't noted any serious issues.
What recommendations would you give to someone considering this product?
I recommend TripActions because it is an all in one travel planning and expense management software for business.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Saves Time
