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Navan

Navan

Composite Score
9.1 /10
CX Score
8.9 /10
Category
Navan
9.1 /10

What is Navan?

Navan (formerly TripActions) is the all-in-one super app that makes travel easy so you can focus on being there, not getting there. Build and scale a travel program with ease. Navan provides an unrivaled travel inventory, a seamless user experience, and personalized 24/7 support so your employees can focus on being there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses.

Company Details


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Awards & Recognition

Navan won the following awards in the Travel Management category

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Navan Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Navan.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

Up 1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
89%
Conflict Resolution:
86%
Strategy & Innovation:
87%
Service Experience:
86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Navan?

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2% Negative
0% Neutral
98% Positive

Pros

  • Security Protects
  • Reliable
  • Transparent
  • Continually Improving Product

Feature Ratings

Average 93

Notifications/Alerts/Updates

97

Bank/Credit Card Integration

94

Expense Management

94

Policy Configuration/Implementation

94

AI Driven Personalization

92

Self-Service

92

Expense Automation

91

Risk Management

91

Mobile

91

Sustainability Reports

91

Travel and Accommodation Booking

90

Vendor Capability Ratings

Average 88

Ease of IT Administration

92

Ease of Implementation

92

Ease of Data Integration

92

Ease of Customization

92

Usability and Intuitiveness

91

Business Value Created

90

Availability and Quality of Training

89

Quality of Features

89

Breadth of Features

89

Vendor Support

88

Product Strategy and Rate of Improvement

88

Navan Reviews

Michael K.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Highly efficient business trip planning &expensing

Likeliness to Recommend

10 /10

What differentiates Navan from other similar products?

The mobile app is flawlessly designed and interacts seamlessly with our expense report software. I have never had any issue with it validating my club points with airlines, car rentals, or hotel chains. It has excellent notification features to ensure nothing is missed when I'm on my business trips.

What is your favorite aspect of this product?

The mobile app is both convenient and efficient. I love how user friendly it is, and how it organizes my schedule and integrates into my work calendar to ensure my team knows my activities when I'm on the road.

What do you dislike most about this product?

It can sometimes be a hassle to get in touch with tech support when I have an issue.

What recommendations would you give to someone considering this product?

Figure out what you are going to do with the hours you'll save with planning your work travel schedule. Ensure your IT team links their expensing features to whatever expense software you're using for even easier use.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Gary C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted May 2022

Trip actions is my go for all my travel needs

Likeliness to Recommend

10 /10

What differentiates Navan from other similar products?

Easy to manage multiple trips and expense reimbursements are fast.

What is your favorite aspect of this product?

I love having one site to manage and go to for all of my travel needs, car, air hotel. I find myself always checking in trip actions for where I'm supposed to be and where I'm staying. I like renaming and managing each trip individually. I usually have 4-6 trips planned at any one time trip actions allows me to quickly access needed trip information at any time.

What do you dislike most about this product?

I would like to see a drop down for the time for the rental car pickup and drop off. The slide bar is a pain.

What recommendations would you give to someone considering this product?

Since I book and manage all of my own travel this site has allowed me to become much more efficient in managing my trips. I have seen a direct correlation between a more efficient travel management and increased sales!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Todd L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Revolutionary in business travel decision-making

Likeliness to Recommend

10 /10

What differentiates Navan from other similar products?

What makes TripActions so cool is that it delivers incentives to both the company AND their employees to lower their travel costs. Employees are rewarded with significant incentives to book cheaper travel, while still having the option to purchase flights, hotels, etc that are higher priced (without incentives). For the company, it lowers travel costs significantly and they can pass part of those savings on to their employees as a reward. For the employee, they can weigh how important a higher end hotel room or particular flight is to them and trade that out for something cheaper that rewards them instead.

What is your favorite aspect of this product?

On a trip I took recently, I racked up hundreds of dollars in Amazon credit through choosing a cheaper hotel and a later flight. Not being someone who needs a super high end hotel room, it definitely made sense to me and I still got a nice room. Having just bought a house, I was able to make those choices, collect the credit and buy a few things I wanted to get for the new house with the credit I had procured. Could not have been more pleased with the experience and saw that it was definitely helping the company as well. They saved close to $700 total, even AFTER the rewards had been paid out to me.

What do you dislike most about this product?

Haven't found anything I dislike about it.

What recommendations would you give to someone considering this product?

The pandemic is over and we're all getting back to business travel... but the costs are outrageous. The best way to curb those costs -- incentives to your employees who are booking the travel. This is a heck of a program to lower your overall travel budget commit.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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